Comments on: Customer Service (Part Two) http://getgood.com/roadmaps/2007/12/09/customer-service-part-two/ "If you don't know where you are going, any road will take you there." - Lewis Carroll, Alice in Wonderland Sun, 29 Apr 2012 17:32:58 -0400 hourly 1 http://wordpress.org/?v=3.0.1 By: Things That ... Make You Go Hmm http://getgood.com/roadmaps/2007/12/09/customer-service-part-two/comment-page-1/#comment-1022 Things That ... Make You Go Hmm Wed, 02 Jan 2008 04:22:41 +0000 http://getgood.com/roadmaps/?p=450#comment-1022 <strong>Another Xbox 360 bites the dust tonight, 5 bad systems in less than 2 years and counting</strong> Dear Microsoft, Our family of five loves the Xbox 360, but were starting to think it, and you, dont even like us in return. Sure, you like the fact that we keep reaching into our wallets to buy new systems and pay for the hottest, newes... Another Xbox 360 bites the dust tonight, 5 bad systems in less than 2 years and counting

Dear Microsoft,
Our family of five loves the Xbox 360, but were starting to think it, and you, dont even like us in return.

Sure, you like the fact that we keep reaching into our wallets to buy new systems and pay for the hottest, newes…

]]> By: Jon Burg's Future Visions http://getgood.com/roadmaps/2007/12/09/customer-service-part-two/comment-page-1/#comment-1021 Jon Burg's Future Visions Tue, 11 Dec 2007 12:06:34 +0000 http://getgood.com/roadmaps/?p=450#comment-1021 <strong>it's ALL about the user experience</strong> I've read so much talk about channels, technology, content and context. We've debated brand centricity, user centricity and community centricity ad nauseum. All of these are aspects of a single marketing strategy: user experience marketing. Think about... it’s ALL about the user experience

I’ve read so much talk about channels, technology, content and context. We’ve debated brand centricity, user centricity and community centricity ad nauseum. All of these are aspects of a single marketing strategy: user experience marketing. Think about…

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