The good pitch/bad pitch series is going on a brief hiatus. Not because I don’t have enough material, heavens no. I have plenty. Especially bad. 

Business has been slow this spring. Lots of interest. Lots of great feedback on the blog and the speaking gigs. Lots of proposals pending. But they just aren’t closing quickly. So I am going to take the next week  to do some hard thinking about my business and marketing plan. I also have client deliverables to meet, so those two activities are going to consume the bulk of my attention.

However, fear not, dear readers. I will not leave you in the lurch. Over the next week, I will be posting Blogging and social media: What customer service professionals should know, and do, about it, an article based on the workshop I delivered at the SOCAP International Symposium in April 2008. 

Enjoy. I’ll be back after the Independence Day holiday refreshed, reinvigorated and ready to rock and roll.