From the monthly archives:

June 2009

More disconnected customer service

by Susan Getgood on June 15, 2009

in Customer Satisfaction,Customer Service

The customer service disconnect

by Susan Getgood on June 11, 2009 · 3 comments

in Customer Satisfaction,Customer Service,Marketing,Social media

Facebook: the gateway drug to social media, & other thoughts on SOCIAL networks

by Susan Getgood on June 4, 2009 · 12 comments

in Blogging,Social media

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