If you’ve been reading Marketing Roadmaps for a while, you are familiar with the Good Technology saga.
Basically, they have a website: get.good.com. I have a website: getgood.com
Sometimes their customers get confused and call me for support. Yeah, it’s a bit borked. If you are a new reader, you can catch up with these posts:
Since Fall 2007 (the second post linked above), things quieted down quite a bit. I know people were still hitting my site looking for Good based on the search terms they used, but only an occasional call.
Until this month. They’re back, and once again it appears that someone in the chain is handing out MY PHONE NUMBER for support.
Below is the text of the email I sent to Good’s PR contact this morning. I’ll let you know if I hear back.
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Dear Ms. O’Connell:
My name is Susan Getgood, and I own the domain getgood.com. For the last 5 years, ever since I began using the domain for a business website, I have regularly gotten calls for support on your technology. People confused about get.good.com versus getgood.com.
Now I am not sure why people land on my site and DO NOT realize that I am not a mobile phone software company, but it happens. To help with the issue, I believe people at Good even worked with Google to make sure that your site comes up first in a search for “getgood.” I also have notices on my contact page that provide your contact information, which I know helps, as I have had about 60 hits to my site this month from key words like get.good.com and “get good” but only a few calls per week.
Nevertheless, I can always tell when something has changed in your product because the calls do pick up again. At all hours of the day. The latest one (at 10pm Monday), however, was a bit disturbing. According to the caller, my PHONE NUMBER, which is both a home and business line, is being provided by AT&T iPhone support to call with problems with your software.
This is not the first time I have heard this comment – that mobile phone companies are giving out my phone number. Once one even connected a caller directly.
Can you please look into this, and if AT&T is indeed providing my phone number to people, get it stopped?
Sincerely,
Susan Getgood
Please note: I have been documenting this issue on my blog Marketing Roadmaps, getgood.com/roadmaps, since the problems began. This email and any response I receive from you will be posted in its entirety.