Marketing Roadmaps

"If you don't know where you are going, any road will take you there." - Lewis Carroll, Alice in Wonderland

Charity

Professional Blogging For Dummies (my book), bad pitches and news from Liberty Mutual’s Responsibility Project

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Professional Blogging For Dummies will be in your local bookstore by the end of the month! Hard to believe it’s only been a year since I first met Dummies Acquisitions Editor Amy Fandrei at BlogHer.

Speaking of which, I will be signing copies at the BlogHer bookstore in New York next month, but I’m not sure of the day/time yet. I’ll also be speaking at the Pennsylvania Governor’s Conference for Women (Pittsburgh, 10/14), the Texas Conference for Women (Houston, 11/10) and the Massachusetts Conference for Women (Boston 12/9), and I think they will be organizing a book signing at those venues as well.

Professional Blogging For Dummies was written to help individuals and small business owners develop a blog  to generate revenue directly or support their small business. There’s a whole section just on monetization.  That said, I think anyone with a blog or considering starting one — even if they aren’t focused on revenue generation — would benefit from the chapters on strategy, planning, development and design. Plus, the book is chock full of case studies and interviews with successful bloggers.

It’s the silly season for bad pitches

Last week, I told you about a marketing agency that sent me a press release offering expert commentary on celebrity use of social media. Because that’s what I write about, right? Clearly they aren’t reading my blog, or they would not have sent me this week’s release offering their services as a source on “how social media monitoring tools can be used to track weather patterns.”

I kid you not. Here’s the money quote:

“Everyone is talking about how hot it has been lately, especially on Twitter,” [name redacted], chief optimism officer and founder of [name redacted] said. “By analyzing keywords like ‘hot’ and ‘heat,’ our social media monitoring tools, in addition to our social media team of experts, have found a correlation between what people are saying on social networks, and actual weather patterns.”

Really? It’s actually hot in those places that people are talking about how hot it is? I never would have thought of that without your press release. One more of these silly releases crosses my desk and I will invoke the Bad Pitch Blog‘s “three strikes and you’re out-ed” rule.

Other gems from my inbox this week included a request to post a video link of some chef making ceviche and a press release about a self-published book of nude photographs by (not of) some dude who created a series for Playboy TV.

And then there was the social network that offers to let me share my dreams with the people I care about. I cannot make this stuff up:

Have you ever wondered if anyone had a similar dream to one that you had, or which celebrity is most dreamed about? Did you know that global news events impact dreams in a tangible way, and that millions of people are already sharing their dreams with others? There is a good chance that your readers at Marketing Roadmaps are thinking about it as well.

So readers, tell me. Are you interested in this? I’m thinking not, but… Maybe this social network has mined your dreams and this is what you want from a blog about marketing, social media and best practices. Please advise.

Now I know I’m not the only one getting ridiculous pitches this summer. I’m actually lucky. Mine are funny, not offensive.

Alas, that was not the experience of my friend Allison Blass. Allison has type 1 diabetes and often writes about the disease on her personal blog  Lemonade Life. Professionally, she’s a PR person and regularly reaches out to bloggers on behalf of her clients, so she’s not opposed to getting pitches to her personal blog.  But she wants them to be relevant. If the pitch angle is about diabetes, the product had really better be for diabetics. Not simply a diabetic “gloss” on a consumer product intended to make it seem relevant to her blog. For example, the pitch she recently received for  a water filter.

Allison mentioned the pitch on Facebook and at my request, forwarded it to me. There were two basic problems with the pitch. First, as noted above, the product is a water filter. It isn’t something special for diabetics. Linking it to diabetes was just a hook. Worse, the basis the company used to link the product to diabetes didn’t sit well with Allison, who was diagnosed as a child and is very active in the diabetes community. When Allison called the rep on her facts, the PR rep got defensive and then a bit offensive. And that’s problem number two.

When the blogger or reporter says “this isn’t for me and you have all your facts wrong,” think twice about engaging. Most of the time, it’s better to apologize and move on to someone more receptive. Hard to do, especially if it’s a writer you really want to reach, but probably a better tactic than getting into a pissing contest with the person.

And pay attention to the objections. It doesn’t matter what YOU the company know. Success is in the customer’s perceptions. Reach out to them on their terms, not yours. If they think your pitch is a bit dodgy, it is. Period.

News from Liberty Mutual’s Responsibility Project

I first learned of Liberty Mutual’s Responsibility Project last year when its PR Agency reached out to me because of Blog With Integrity. I’ve since written about the project, attended a teleconference interview with Chuck star Zachary Levi about a short film he directed for the Project as part of a partnership with NBC, and will be attending a pretty cool (private) event next month the day before BlogHer. That’s the disclosure.

Here’s the opinion.

I’m not a customer of Liberty Mutual’s insurance products so I can’t offer an opinion about them. However, I am a customer of its message about responsibility, and they have done some admirable work.  The new TV commercial is excellent and makes a strong point about the need to “do the right thing.” A message that has value no matter who you are or how you are insured.

As the parent of a 10-year old, I also appreciate the attention Liberty Mutual is paying to issues like texting, online safety and personal responsibility for teenagers. The latest initiative is “Responsibility Project For The Win,” an essay contest for teens to encourage them to contribute to their communities over the summer. The five winning essays will be featured on the Responsiblity Project website and the company will make $500 donations to non-profits selected by the winners.

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A refreshing change from Super Bowl ads – the Pepsi Refresh Project

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cross posted to Snapshot Chronicles

The Super Bowl is pretty much the only athletic contest in the world where the television advertisements during the event get nearly as much media coverage as the event itself. Likewise the run-up and hype of the commercials. Will the network will sell all the space? Who will run ads, how much will they pay and what will they promote?

Before the ads even run, the pundits are postulating and after, they dissect them.

It’s a bit obscene really — and full disclosure, I’ve played the game on my blog in past years.

This year, though, the real news is who is NOT advertising during the Super Bowl. Instead of spending a hefty chunk of change on a few spots during the football game, Pepsi launched the Pepsi Refresh Project. For the next year,  the company is giving away $1.3 million dollars per month to community development projects submitted and selected online by the public.

Anyone can submit a grant. Pepsi will accept 1000 every month, and the public can vote for up to 10 projects every day.

Of course, the company is getting a lot of media, and social media, coverage for the campaign, and I imagine they are also spending a pretty penny on the infrastructure to support the project with their ad, PR and interactive agencies. I’m sure they have high expectations for positive revenue as well as brand awareness results from the project.

What makes this campaign so exciting is the scale of the grants. Other companies have done similar projects to fund charities through community submission and vote. For example American Express. But I can’t think of anything from corporate America that matches the scale of Pepsi Refresh.

It is truly refreshing to see a company do so much potential good. I’ve got no problem if they “do good” as a result.

In fact, I’d love to see more copycats.

Who’s next?

Social media karma

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It’s time to make a few deposits in the social media karma bank.

The past few weeks, I have been consumed with Blog with Integrity, my book proposal and getting ready for my vacation to Africa next month. In the process, a number of interesting projects and initiatives from my marketing, PR and social media friends have piled up in my “must blog about that” pile.

Former Bostonian Aaron Strout was kind enough to ask me to be a guest on his podcast, along with Brian Morrissey of AdWeek and Jeremiah Owyang of Forrester, to talk about Facebook Connect. Take a listen. Enteprise web and community managers, you should definitely check out Aaron’s company Powered. They are doing some neat things with enterprise level communities and Facebook Connect.

In my role as an SNCR Fellow, I was privileged to conduct a social media workshop for Goodwill Industries International at their summer national learning conference in Grand Rapids Michigan. The students were great, and really invested in figuring out how to make social media work for their communities. I was already impressed with what the Goodwills were doing with social media, and am looking forward to even greater things in the future.

If you have old clothes and other goods, please consider making the effort to donate them to Goodwill. Your donation doesn’t just fund charitable programs, it funds programs devoted to putting people to work. In these economic times, that literally doubles your money.

My SNCR colleagues Don Bulmer of SAP and Vanessa DiMauro of Leader Networks are conducting a research study called  The New Symbiosis of Professional Networks. They are interested in the the use of social networks as a tool in the enterprise and part of the decision making process. Please check out the website for more information and if you fit the profile, please consider taking the survey.

Janey Bishoff and the team at Bishoff Communications are helping Boston ad exec Jeff Freedman’s non-profit Small Army for  a Cause raise funds for cancer research in memory of Jeff’s late partner Mike Connell. They are holding a fundraising event on September 17th called Be Bold Be Bald!

Participants will wear bald caps on the 17th to raise funds and awareness of a major challenge faced by cancer patients, losing their hair. More information at beboldbebald.org

Chris Brogan’s book Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust, co-authored with Julien Smith, went on sale at Amazon today to a very positive reception. Congratulations Chris! I promise to read it when things slow down.

Finally the SXSW Panel Picker went live today. Once I sort out all the various panels from friends and colleagues, I’ll let you know. Right now, I’m cross-eyed trying to figure it all out from the tweets. If enough panels from people I know make the cut, I might even make the effort to go this year.

Happy Holidays

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As my long-time clients know, I stopped giving holiday gifts a few years ago. Instead I donate to two or three causes. Recession notwithstanding, this year is no different. The amounts may be slightly less, but the spirit isn’t.

This year, I am supporting Take the Lead, an organization that provides services and support for people in the sport of purebred dogs during times of life-threatening or terminal illness, and School Year Abroad, the year-abroad program that I participated in during my junior year of high school.

Best wishes to everyone for a safe and happy holiday season.

Books, blogs and Burma

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crossposted to Snapshot Chronicles

We interrupt our discussion of blogger relations, good and bad, to bring you some news from around the blogosphere from friends new and old.

First, from  my good friend Yvonne DiVita. In addition to being one of the leading experts on marketing to women online, Yvonne runs Windsor Media Enterprises, a  print-on-demand publishing company that guides authors through the self-publishing process. This fall, they are going to put on a conference called Books, Blogs and Beyond: Publishing 3.0, and they are asking for our  input to create a program truly relevant to the attendees’ needs. If you are an aspiring author, or even just interested in the impact of social media like blogs on the publishing process, please take their survey. Let Yvonne and her team know what you’d like to know.

Speaking of authors, this week the momosphere was alive with buzz about Sleep Is for the Weak, the upcoming collection of essays by parent bloggers edited by Rita Arens. Read the story of how Rita shepherded this project from her dream to a reality on her blog Surrender, Dorothy, and then immediately add the blog to your feed reader. She is an excellent writer, as are the many moms, and one dad, included in the book. I can’t wait to get my copy, already pre-ordered on Amazon.

One reason I am so excited about her book, apart from the fact that Rita is an awesome woman who deserves the success and accolades that are and will be coming her way as the result of the book, is that it will expose an even larger audience to the amazing writing on parent blogs. Major media always seems to focus on mom blogs as a market,  the privacy issue — that parents are writing about their kids, and dooce. What it misses is what a damn fine group of writers this is, and not just Heather Armstrong. I read many blogs. Some of the best writing BY FAR is on parenting blogs, and not just about their kids. Politics, culture, sex, travel, art, photography, philanthropy, the economy. Just some of the topics you’ll find on parenting blogs along with daycare, diapers and  disasters.

Finally, here’s a simple way to donate to the relief effort in Burma that won’t cost you a cent, just a comment. Leave a comment on this post at digTrends by May 31st, and Digital Influence Group will add $10.00 to its donation check to the US Campaign for Burma. They’ve capped the donation at $5,000 — that’s 500 comments on their post, and I hope they get there. Hat tip, Mack Collier on Twitter.

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Power

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crossposted to Snapshot Chronicles. Warning: long post

Power. Of the collective. Of the parent. Of the blogger. That’s today’s topic.

Let’s start with what the collective can achieve when we come together. In this case, for charity. As you may recall, about two weeks ago, in one of my Camp Baby case study posts, I suggested that companies interested in reaching women bloggers put their money into the charities that we care about. Not that we don’t like schwag or free products, or hell, even some link love. But I have yet to meet a parent blogger that doesn’t contribute what she or he can to charity. It’s why BlogHers Act has such resonance for the community.

Which is why I was thrilled to get an email from Kristen Chase this morning telling me about the latest Parent Bloggers Network BlogBlast campaign. PBN has teamed up with Johnson’s to promote Johnson’s Baby Cause, the company’s new charitable giving site to support the health and well-being of mothers and children worldwide. Details of the promotion are on the PBN post, but short version, blog about how you’d like to be recognized on Mother’s Day. Both Johnson’s and PBN are donating prizes; I love the PBN prize — a $25 credit to donate to the cause of your choice at Baby Cause. Ten winners. There’s also a charity auction for gently used celebrity baby goods on eBay that will benefit Baby Cause.

Why do I like this so much? To start with, charity. That will get me EVERY TIME. Which I am sure Kristen knew when she emailed me. And then there’s the Johnson’s component. I absolutely love that this Parent Bloggers Network campaign came about as a result of Lori Dolginoff from Johnson’s and Kristen meeting at Camp Baby, a fact which I confirmed with Lori before posting tonight. (And perhaps of  Lori and Julie Marsh, Kristen’s partner in PBN, not meeting for all the reasons we already know.)

I’m sure the broader charity effort was well underway before Camp Baby earlier this month but as a direct result of the event, Johnson’s decided to team up with PBN to promote it. In short, it learned how valuable it is to work with people within the community, and that, my friends, is worth the price of admission.

Okay, you get here for free, but you know what I mean.

Another way we exercise our power as bloggers is when we help build our community. As Kim Moldofsky did today with a "link love" post for her Camp Baby friends on parentcenter. Yet another consequence, and hopefully not unintended, of getting 56 women with common interests together.

The power of the collective to effect change. Use it. Write a post. Help a friend with a little link love. Donate, to Baby Cause or BlogHers Act. But I’m thinking, buy a new diaper bag. 

Parent bloggers have power. And that’s the segue into my next topic, which is to tell you about a project that launched its public beta today called ParentPower. Full disclosure: I’ve been consulting for the company developing ParentPower, advising them about the parent blogger space.

What is ParentPower? It’s an application for parenting blogs. There’s a lot to it – a desktop widget, an index of top parenting blogs, links to sites we visit all the time like Flickr, Twitter and parenting sites, an RSS reader, the weather, and more. More details in the overview on the site.

Why do I like this project? Because Active Access, the company that developed the app, asked. And they listened. And not just to me and my colleague Kami Huyse, who brought me into the project. They did focus groups with parent bloggers. They’ve started talking in Twitter. We’re talking with BlogHer about the best way to work with the community. And we are asking for even more feedback in the beta process. So if you decide to download the app, please complete the Polldaddy survey or send email to myvoice@parentpowerindex.com

As everyone who reads my Marketing Roadmaps blog knows, I have my concerns about indexes, but Active Access has done a good job here. There’s no subjective component in the Parent Power index and blogs that score the same get the same rank.

Personally, I’m LMAO that my personal/parent blog Snapshot Chronicles, which isn’t even a year old and has a very small number of loyal, wonderful subscribers, currently has a better ranking on ParentPower than Marketing Roadmaps (three+ years old, 1000 plus subscribers) has on the AdAge Power150. I’ll let you draw your own conclusions, but (hint hint) I think the ParentPower algorithm is better (no offense meant,  AdAge 150), and  hope those parent bloggers whose blogs are not yet included in ParentPower will add them and knock me down the pegs I probably deserve.

The power of parents. That’s truly what the folks behind ParentPower want to support, and I urge you to give your feedback. On the application, on the index, on whatever floats your boat. The feedback from the parent blogger focus groups was invaluable, and really, we just want "more, more…"

And finally, power. As in laptop power supply. Marketing Roadmaps readers will remember rmy sad tale, posted on April 3, of a broken iGo power supply during my trip to NYC for BlogHer, the 4-hour search for parts and the $130 I spent on new cables because, contrary to the information provided by iGo support, neither Best Buy nor RadioShack stocked the part I needed. Well, today I got an email from a marketing manager at iGo offering to replace my broken part. While I am tickled pink? purple? some other color? at the fact that finally, a company actually read my frakking blog and responded, customer support already sent a replacement part at no charge to my home. Which is great and much appreciated, but does not compensate for the added costs or the wasted time while I was in NY. Nothing really can, but if they respond back to my  reply, I will tell them that I’d be thrilled with some  free product to give away on Snapshot Chronicles. (Sorry Roadmaps readers, all giveaways happen on the personal blog.)

We do have power as bloggers. Our opinions of companies do matter, as this study by SNCR demonstrates, and companies are starting to listen. Slowly.

So use that power wisely. Don’t bitch to hear the sound of your own voice or read the melody of your own words.

Write to change things for the better.

That’s power.

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Addendum – credit where credit is due (4/30/08)

Kim Moldofsky wanted to make sure everyone knows that
credit for the weekly post sharing idea goes to Jodi at www.momsfavoritestuff.com 

In my zeal to be transparent about my small part in the
ParentPower project, it came across to some readers as though this was my
project. While I think ParentPower is a great product and hope folks try it
out, I simply provided some advice about the parent blogger space. ParentPower
was developed by Active Access. Livingston Communications and Kami Huyse led the product marketing,
strategy and PR, and Shannon Whitley developed the Index algorithm.

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What I learned from Camp Baby (part 2 of 2)

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On Monday, I covered the the mom bloggers’ perceptions of Johnson and Johnson’s Camp Baby and I was hoping to follow that up with an interview with the event organizers. Unfortunately, they haven’t responded to my queries. I can only hope that it was because my emails got caught in their spam filter or something…

While I could take a guess at their goals for the event, my speculation would still just be my opinion, and I certainly can’t pass judgment on whether it was a success. That’s their call, based on what they hoped to achieve.

But I go on vacation on Friday and need to wrap up my J&J coverage before I leave. Other stories beckon. For now, we’ll have to be satisfied with their public statement about the event on their blog and this short article in BrandWeek.

Instead, this wrap-up post will focus on what we can all learn from Camp Baby. Starting with some advice from two women who attended. I asked them what advice they would give to another consumer products company considering doing a similar event. Jodi, from Mom’s Favorite Stuff said:

"I’d recommend re-vamping the invitation process.  It should have been more streamlined, and more explicit (ie: no kids, space is limited, etc). If another consumer products firm wanted to do something similar, I’d just recommend being very clear and transparent.  Explain the objectives, the expectations, and I think most mommy bloggers will appreciate it!"

Christina from A Mommy Story also pointed out that they packed a lot into a very short time, and it took her a couple days to recover from the exhaustion. Her advice for another company trying to reach out to mom bloggers:

"Events like these will work to draw in a lot of attention – just look at all of the Twitter noise from those three days! But be prepared for the snark as well as the positive blogging. And please, if you ask for our opinion about your products, be ready for a lot of criticism along with praise. We’re an educated bunch, and we know what we’re talking about. Take our suggestions seriously. I will be watching to see if J&J implements any of the suggestions we gave them."

Let’s make these the foundation for our learning points.

One. Be clear and explicit from the get-go. Make your expectations clear so the bloggers can set theirs. If you are going to do an event (more about my evolving opinion of events in a bit), define your group carefully and as narrowly as possible. If you can’t accommodate nursing moms or people who can’t stay the whole time, don’t invite them.

Two. Transparency. It is more than just asking bloggers to acknowledge the junket. It starts with clearly communicating the objectives of your event to the participants. It also means being honest about your agenda. Christina commented in her email, which I quoted in the earlier post, that it was clear that the sessions all had an unacknowledged product component. Guess what: the women figured it out.

Three. It’s not a one-way conversation any more. Just because a company says it is so does not mean that customers/bloggers will believe it. If you ask for feedback and opinions, be prepared. For critcism and to take some action. Or don’t ask. As Christina points out in her comment above, the women at Camp Baby had strong concerns about chemicals in baby products. Did J&J take them seriously? Only time will tell, but it does sound like the company was surprised at the strength of the bloggers’ convictions. And knowledge about the subject.

Four. You’ve read it here before. Read the blogs. Over time, not over night. You have to know what the bloggers are interested in — to invite them, to create a program that interests them, to have a relationship. There isn’t a ranking system or index available that can replace the knowledge gained by truly getting to know someone. At a minimum, as Julie (mothergoosemouse) says in the comments to my previous J&J  post, at least read the About Page. You’ll be amazed at the wealth of information.

Finally, and this is my opinion, not something from the feedback or comments about Camp Baby — consider that a blow-out event may not be the best way to engage over time with the customers you are trying to reach.

Lindsay Ferrier (Suburban Turmoil) wrote this week about how the momosphere is changing, and  not necessarily for the better. The focus on monetizing the blog, getting ad revenue, paid posts and all expenses paid junkets, whether to New Brunswick New Jersey or Orlando, has created a different, less friendly world than before. So far 72 comments and counting.

So the question is, what is the best way for companies to engage with bloggers? With their customers.

Sure, a big event can be a lot of fun — even for the organizers, there is a certain exhiliration in having pulled it off, but wining and dining is a date. Getting to know someone, helping them achieve their goals, adding value consistently over time. That’s a relationship. As a marketer, I want a long-term relationship with customers. Not a one night stand. Generally, those aren’t terribly satisfying.

How can you help the blogger all the time, not just once? Access to company resources for research? Involvement in new product development? User Councils? Think outside the box, and not just about getting this or that product reviewed. What is the customer relationship with the company over time? What will make her love you? Why do you love her?

If you work for one of those consumer companies salivating over the mom blogger segment, or even a smaller firm that wants to reach women bloggers, including mom bloggers, I have some advice for you.

If you want to reach women bloggers, especially in the United States and Canada, don’t dump thousands of dollars into a big event. Devote a fraction, just a fraction, of that budget, to supporting a BlogHers Act initiative. This year, the focus is on maternal health in the US, the environment in Canada, but there are other causes within this umbrella as well. I guarantee you, you will reach more people, garner more positive attention for your company, your brand, than any slick event.

Here are just a few ideas, all of which I came up with driving to a business lunch today. Imagine what we could do with a bit more thought.

       

  • Make a donation. Through BlogHer’s widget or through a blogger whose cause you support;

    •    

  • Give products to women bloggers in your network for giveaways/raffles on their blogs;

    •    

  • Match donations over some specified period;

    •    

  • Create a contest or giveaway on your site to benefit BlogHers Act — more complex than the other ideas but potentially quite rewarding.

Keep in mind,  this is how I make my living, but today, in this post, the advice is free. I hope like hell someone pays attention.

But, no fooling, you want to explore one of these ideas and need some help, give me a call. 978 562 5979.

 

UPDATE 4/20: I have spoken to Lori Dolginoff, but just haven’t had time to write up the interview. Look for it later this coming week.

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The power trip

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Some of you may have seen my tweets yesterday about my broken iGo power supply. In which case you will know that the power trip to which I refer has little to do with my ego and everything to do with my journey to find something, anything that would power my laptop and my Blackberry.

Here is the woeful tale. On the train to NYC on Wednesday, my iGo power adapter cord broke. It being the ONLY power supply I have with me for my laptop and my Blackberry and my iPod, I was pretty well screwed. I called my husband from the train and asked him to call iGo customer support to find out where in NY, preferably near the hotel, I could get a replacement part. Luckily, I only bought it in late January and still had the box with the model number in my office.

God bless my husband and high marks for effort to the iGo support techs. They had to do multiple calls because they had to check with me twice with questions about the broken bits. The recommended solution was for me to pick up a replacement part here in NYC. The iGo support tech told David that Radio Shack and Best Buy stocked the part, so off I went to the Radio Shack in the Manhattan Mall right next to the hotel. Unfortunately, Radio Shack did not have the part, so the Radio Shack sales rep recommended a basic wall adapter. Ka-ching $40.00 Back to the hotel I go to charge my phone and get some work done.

Then we have the OOPS. The wall adapter does NOT work with the laptop tip, only the small device tips. Back I go to Radio Shack. Where I learn that you have to buy a full converter package to charge a laptop. Wondering why the Radio Shack sales rep earlier in the day didn’t know that, off I go to Best Buy (12 blocks away) to see if they have the replacement part.

Best Buy on 44th & 5th doesn’t stock ANY iGo accessories of ANY kind. And I’m getting desperate. So I buy a regular power supply. Ka-ching $90.00

If you are keeping track, I’ve now spent $130.00, and about 3 hours on my "power trip." On top of the time that David spent on the phone with the iGo support techs while I was on the train. Because a $130.00 product that I’ve had for about 2 months broke. If you are still keeping track, that’s $260.00 all in.

Now, iGo is sending the replacement part to the house, but really what the company should have done is fed-exed the replacement part to me here at the hotel. At their cost, not mine. From some of my husband’s comments, it sounds like he did discuss this possibility with the iGo tech, but the overnight shipping would have been at my cost, not iGo’s. Since all I needed to do was buy a replacement part, why spend the money…

Well, it didn’t work out that way. I think the iGo techs meant well, but the information was bad. And I wasted time and money.

Tuesday I wrote, once again, that companies don’t seem to be replying to bloggers’ unsolicited comments, and it doesn’t seem to matter whether the posts are negative or positive. The silence is generally deafening unless it is a very high profile blogger. I have no illusions about my  profile so it doesn’t surprise me that I’ve never heard from AAA, who I blasted in December, and Verizon Wireless, whose customer service I have complimented on more than one occasion both here and on Twitter.

Let’s see if iGo is paying attention to the the blogosphere beyond the A-list…

The really top marks for this whole mess go to my husband for trying to sort this out for me while I was on the train. If you see him, tell him I said so.

He doesn’t read my blog either.

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