From the category archives:

Customer Satisfaction

How to tell the difference between a company that cares about customer service and one that doesn’t

by Susan Getgood on June 22, 2010 · 1 comment

in Blogging,Customer Satisfaction,Customer Service

What #maytag & @dooce says about customer service in America… and it’s NOT good

by Susan Getgood on August 30, 2009 · 9 comments

in Blogging,Customer Satisfaction,Customer Service

More disconnected customer service

by Susan Getgood on June 15, 2009

in Customer Satisfaction,Customer Service

The customer service disconnect

by Susan Getgood on June 11, 2009 · 3 comments

in Customer Satisfaction,Customer Service,Marketing,Social media

Blogging, social media & customer service (Part 7)

by Susan Getgood on July 6, 2008

in Customer Satisfaction,Customer Service,Social media

Blogging, social media & customer service (Part 6)

by Susan Getgood on July 5, 2008

in Customer Satisfaction,Customer Service,Social networks

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