Shiny.
More tomorrow.
Shiny.
More tomorrow.
I realized yesterday that if you weren’t interested in charity auctions or Joss Whedon’s Serenity, there wasn’t much on the Roadmap for you this week.
And there still isn’t… although I promise to move onto other topics soon. Maybe next week.
The HP Charity Auction ended last night, and by all accounts a success. The auction itself raised a little less than $10,000, and with HP’s matching funds, each charity (DATA and the American Red Cross) got more than $9,000. HP will be publishing a webpage with all the details, and when I get the link, I’ll post it.
Everyone involved learned a lot in the process, from both our mistakes and the things that went well. One thing that is absolutely critical is to allow enough time for viral marketing to work. It takes time for messages to spread into an audience of any size, even if you do billboards and primetime TV ads. You need even more time for a grassroots message. The good news, though, is once it takes hold, it *does* snowball. Our example without a doubt is how fast the word spread in Elijah Wood’s fanbase about the auction.
And speaking of grassroots marketing …. the Big Damn Movie is in general release today. I’m going tonight, more on it tomorrow, but I promise, no spoilers.
And then maybe I’ll write about something else 🙂
About a week or so ago, I posted about the Joss Whedon movie Serenity as an example of how customers can effect change, when they care enough AND somebody is actually listening. The post also was my submission to this week’s Carnival of the Capitalists.
As a fan of Firefly, I have been impatiently waiting for the film that continues the story just like any other fan. And as a marketer, I have been observing the grassroots and viral marketing efforts with great interest over the past year. I’ve even done my share of fan conversions. For the uninitiated, that’s when you loan your Firefly DVDs to a “virgin.”
Shortly after I wrote my post, as we got ever closer to this Friday’s general US release, the media – both mainstream and blogosphere – effectively exploded. The LA premiere generated a great deal of press, as did the rounds of interviews director Whedon and the cast are doing to promote the movie. I won’t list it all here, but you can find most of the coverage on the site Whedonesque.
Not surprisingly, given the grassroots and viral campaigns already in play, the studio (Universal) decided to approach bloggers directly. Among the bloggers they contacted with their offer for a free advance screening provided they agreed to blog about the movie, good or bad, was the Instapundit . Definitely the way to spread the word fast..
In fact, three marketing blogs that I read on a fairly regular basis wrote about the offer, each with a slightly different take and what it means longer term. I’ve commented at all three, and won’t rehash all the discussion here, other than to recommend you read the posts, and all the comments.
As one of the commenters on the gapingvoid post pointed out, planned or merely unintended consequence, the free advanced screenings reached well beyond the fanbase.
The best post about the whole thing however was from a blog I hadn’t read before, New Persuasion (again I tip my hat to Whedonesque for the link). The author of the post Nellie Lide actually was “confirmed” for one of the blogger screenings but chose not to go because she didn’t like the way the publicity firm handled the whole thing. Reading some of the language they used in their emails, I can definitely see why bloggers might be put off by it (notably too much use of the word MUST). And perhaps the PR firm didn’t handle it as well as they could have.
But I still stand by my opinion that no one was forced to do anything. It was a choice whether to accept the terms of the offer: get into a free advance screening of a much-anticipated movie in exchange for blogging about it. Or not.
Yes, the language the PR firm used was a bit strong and controlling. But, if you didn’t like the terms, don’t accept. Nellie Lide didn’t accept. Others did. (Although I do imagine it was easier to resist if you’d already seen the film than if you hadn’t.)
We will make mistakes … all of us … as we try to integrate new media into existing models. It is inevitable. But I’d rather try something new and perhaps make a mistake than never be willing to try. For that alone, I commend the team behind the blogger screenings –they tried something new. And hopefully, they learned from whatever mistakes they made. As I hope to when I make mine.
By Friday, this will all be moot anyway, as Serenity will be in general release. According to Whedonesque this morning, tickets are now available on movietickets.com.
See you at the movies. And "aim to misbehave."
Just a couple of housekeeping things.
First, a reminder that the Joss Whedon film "Serenity" goes into general release this coming Friday September 30th. Whedon did an interview in today’s NY Times (tip of the hat to Whedonesque and warning, spoilers). You can find many links to other articles on Whedonesque.
Second, the HP charity auction that I did a fast viral campaign for ends this Thursday, September 29th. While some fan bases have bid certain photos into the stratosphere (Bono at the Super Bowl and Elijah Wood), there are some bargains still to be had, especially if you were thinking of buying an HP Photo Printer anyway.
As many of you know, especially if we’ve met, or you regularly read the blog, I am a huge proponent of customer marketing. And not just marketing TO your customers with promotions designed to increase the lifetime value of the customer. By all means, do that, but don’t stop there. Make products that your customers will love and then harness that passion in your marketing efforts. Market WITH your customers, because they love your products, respect your company and want to help you succeed.
There ain’t nothing like a passionate customer. Here’s a little story that proves the point.
Once upon a time there was a little television show called Firefly. Firefly was created by Joss Whedon, the talented writer/director who brought Buffy the Vampire Slayer and Angel to the little screen.
Firefly was a bit different though. It didn’t follow the Buffy/Angel formula of supernatural beings and monsters among us in contemporary society. Instead, Firefly was a “space opera,” described by some as a cross between Battlestar Galactica and The Outlaw Josey Wales. The setting was far in the future, 500 years from Earth as we know it, but the people in the Firefly verse were “normal” people. At least to the extent that the context didn’t include magic, vampires and otherwordly beings. Everyone is pretty gorram** human, with a fair dose of the “cowboy” ethos, and maybe just a little bit Chinese.
Firefly was on the Fox network and Firefly never had a chance. I won’t rehash all the details, but suffice it to say, Fox didn’t get it, and the series was cancelled before all the original 13 episodes were aired.
But Whedon’s fans are a devoted bunch. In the first pass, many came to Firefly from Buffy and Angel, and realized that this new show was even better. When it was cancelled, they started to mobilize – letters, fan sites, conventions, etc. etc.
Some, like me, never got a chance to watch it the first time around because Fox jerked it around so much, but bought the DVD as soon as it was released. Because we just knew it had to be good (perhaps in part because Fox didn’t get it). In fact A LOT of people bought it as a pre-order on Amazon before it was released. A whole lot.
And a funny thing happened. Another studio, Universal, saw all this fan activity, watched the show, and decided that this Firefly thing was pretty good. Good enough for a feature film. And so we have Serenity… a feature film due in US cinemas on September 30th.
Lesson One: the fans were in large part responsible for Firefly’s second chance. Joss Whedon and the rest of the cast have more than once given them the credit. Smart man, that Joss Whedon. He creates brilliant television (and now movies), which creates loyal loyal fans, and he has the grace and smarts to give the fans their share of the credit.
But that’s not the end of the story. The Firefly fans are so devoted that they have mobilized to ensure the film’s success with guerilla marketing efforts in support of the planned campaigns by Universal. I couldn’t even tell you everything the fans have created in support of this movie, but it includes a podcast called the Signal that is in iTunes top 100, artwork, music, video and fan fiction, a campaign to get the DVDs rated highly on NetFlix, fan websites, blogs and forums, not to mention an extraordinarily active fan base on the official website for the movie.
All this fan activity geared to ensuring a boffo box office for Serenity in its first few weeks. Because that’s what ensures the second film. And these fans want more. Trust me, I know this personally.
And Whedon, his cast and Universal are encouraging and enabling all this fan activity with viral marketing efforts and their active participation in the fan activity – not just the Universal sponsored sites.
Because they get it, and that’s Lesson Two: when you have passionate fans, DO NOT get in their way. They will do as good, or better, job converting new customers than you could ever do. Support them as much as you can, but don’t try to co-opt them. Let your product continue to speak for itself. That’s what Whedon does – he’s said it in interviews: he’s not trying to make shows that people will like, he wants to create stories and characters that people will love.
Now in the spirit of full disclosure, this article is, of course, guerrilla marketing for Serenity as much as it is an analysis of the value of the customer in your marketing efforts. Think of it as a two-fer.
I’ll see you at the movies. On September 30th.
** god-damn for those of you who aren’t … yet … addicted to Firefly.
Links:
Browncoats (official fan site)
Serenity (official movie site)
Session 416 (viral marketing site)
The Signal podcast
Whedonesque
Firefly DVD at Amazon.com