The store, that is. <\/p>\n
You know, the ubiquitous customized gifts store found in just about every US mall. Why? Because it seems if they don’t sell it, they won’t help you find someone who does. Apparently, they just want you to buy the engraved gifts they sell….<\/p>\n
Customer service at its very worst. <\/p>\n
I went to the local store today to get some engraved plates for a trophy we are donating to our local Scottie club. I even lugged the trophy with me so we could pick the best alternative. The trophy base is an odd shape, so we needed a larger size than the store carries. <\/p>\n
Well, they don’t do custom or larger plates AT ALL. When I asked where I could perhaps get something that would work, the clueless clerk said, maybe a trophy store. I asked if he knew of any local ones. "Oh no, we don’t know what the competition sells. Couldn’t tell you." <\/p>\n
I certainly hope this was just a case of a stupid teenager on a Saturday afternoon. If instead, it is the company’s corporate policy to NOT help out potential customers when they don’t have the goods — ie it isn’t a competitive situation — then all I can say is, clueless. How hard would it be to have a list of local trophy stores that can handle the occasional oddball request? Not hard at all, I’d say. <\/p>\n
They might even get an additional sale out of it. I was actually considering getting some small token to go along with the trophy that the yearly winner could keep. The trophy itself is a challenge trophy that must be won by the same person three times for permanent possession. I thought a small engraved ornament or something that the person could keep would be a nice keepsake.<\/p>\n
I may or may not do that, but one thing I know for sure, if I do, I will not be purchasing it at Things Remembered.<\/a> In fact, I doubt I’ll ever shop there again. <\/p>\n It may take me a bit longer and may not be as convenient, but if I need something engraved, I’m sure I can find somewhere else. <\/p>\n Count on it. <\/p>\n Tags: customer service<\/a>, Things Remembered<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":" The store, that is. You know, the ubiquitous customized gifts store found in just about every US mall. Why? Because it seems if they don’t sell it, they won’t help you find someone who does. Apparently, they just want you to buy the engraved gifts they sell…. Customer service at its very worst. I went […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[11],"tags":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t