{"id":527,"date":"2008-07-06T21:26:27","date_gmt":"2008-07-07T01:26:27","guid":{"rendered":"https:\/\/getgood.com\/roadmaps\/?p=527"},"modified":"2008-07-06T21:26:27","modified_gmt":"2008-07-07T01:26:27","slug":"blogging-social-media-customer-service-part-7","status":"publish","type":"post","link":"https:\/\/getgood.com\/roadmaps\/2008\/07\/06\/blogging-social-media-customer-service-part-7\/","title":{"rendered":"Blogging, social media &#038; customer service (Part 7)"},"content":{"rendered":"<p><strong>Part 7: Tweet, tweet: Microblogging considerations<\/strong><\/p>\n<p>Microblogs like Twitter are getting a lot of attention these days, in no small part because some big companies are using them to talk to their customers. If you are considering it, here are the key considerations:<\/p>\n<ul>\n<li>Are your customers there?<\/li>\n<li>Do you have the bandwidth to staff this rapid fire communications channel?<\/li>\n<li>Can your reps take action to solve any issues? Sympathy is nice but people will want solutions.<\/li>\n<li>Popular microblogging services frequently have availability issues. What alternative channel will you provide the users and how will they learn about it?<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Part 7: Tweet, tweet: Microblogging considerations Microblogs like Twitter are getting a lot of attention these days, in no small part because some big companies are using them to talk to their customers. If you are considering it, here are the key considerations: Are your customers there? Do you have the bandwidth to staff this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[45,46,40],"tags":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Part 7: Tweet, tweet: Microblogging considerations Microblogs like Twitter are getting a lot of attention these days, in no small part because some big companies are using them to talk to their customers. If you are considering it, here are the key considerations: Are your customers there? Do you have the bandwidth to staff this\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Susan Getgood\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/getgood.com\/roadmaps\/2008\/07\/06\/blogging-social-media-customer-service-part-7\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Marketing Roadmaps -\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Blogging, social media &amp; customer service (Part 7) - Marketing Roadmaps\" \/>\n\t\t<meta property=\"og:description\" content=\"Part 7: Tweet, tweet: Microblogging considerations Microblogs like Twitter are getting a lot of attention these days, in no small part because some big companies are using them to talk to their customers. 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