{"id":528,"date":"2008-07-06T21:27:31","date_gmt":"2008-07-07T01:27:31","guid":{"rendered":"https:\/\/getgood.com\/roadmaps\/?p=528"},"modified":"2008-10-17T18:36:37","modified_gmt":"2008-10-17T22:36:37","slug":"blogging-social-media-customer-service-recommendations-for-next-steps-part-8","status":"publish","type":"post","link":"https:\/\/getgood.com\/roadmaps\/2008\/07\/06\/blogging-social-media-customer-service-recommendations-for-next-steps-part-8\/","title":{"rendered":"Blogging, social media &#038; customer service: Recommendations for Next Steps (Part 8)"},"content":{"rendered":"<p>The only way to \u201cget\u201d social media is to get into it. Until you do, it\u2019s really just so many words on a page or pixels on a screen. Here are some recommendations for getting started.<\/p>\n<p><strong>For Individuals<\/strong><\/p>\n<ul>\n<li>Join LinkedIn, Facebook and Twitter<\/li>\n<li>Start reading blogs about both your personal and professional interests<\/li>\n<li>Lurk for a while and then start leaving a comment every so often, just to see how it feels<\/li>\n<li>Consider starting a blog about something you are personally interested in, or if you find a relevant group blog, ask if they need additional contributors<\/li>\n<\/ul>\n<p><strong>For Business<\/strong><\/p>\n<ul>\n<li>Start monitoring for key issues and your company name<\/li>\n<li>Assess tone of comments so you know what problems to solve<\/li>\n<li>Get executive commitment<\/li>\n<li>Start responding to comments, positive and negative<\/li>\n<li>Use results to decide whether to publish a blog or community site<\/li>\n<\/ul>\n<p>&#8212;<\/p>\n<p><em>This post wraps up the series on social media and customer service. Later this week,<\/em> <em>I&#8217;ll be back with more blogger relations SNAFUs and time permitting, a BlogHer preview.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The only way to \u201cget\u201d social media is to get into it. Until you do, it\u2019s really just so many words on a page or pixels on a screen. Here are some recommendations for getting started. For Individuals Join LinkedIn, Facebook and Twitter Start reading blogs about both your personal and professional interests Lurk for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[46],"tags":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"The only way to \u201cget\u201d social media is to get into it. Until you do, it\u2019s really just so many words on a page or pixels on a screen. Here are some recommendations for getting started. For Individuals Join LinkedIn, Facebook and Twitter Start reading blogs about both your personal and professional interests Lurk for\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Susan Getgood\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/getgood.com\/roadmaps\/2008\/07\/06\/blogging-social-media-customer-service-recommendations-for-next-steps-part-8\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Marketing Roadmaps -\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Blogging, social media &amp; customer service: Recommendations for Next Steps (Part 8) - Marketing Roadmaps\" \/>\n\t\t<meta property=\"og:description\" content=\"The only way to \u201cget\u201d social media is to get into it. 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