{"id":730,"date":"2009-06-15T11:33:11","date_gmt":"2009-06-15T15:33:11","guid":{"rendered":"https:\/\/getgood.com\/roadmaps\/?p=730"},"modified":"2009-06-15T11:49:18","modified_gmt":"2009-06-15T15:49:18","slug":"more-disconnected-customer-service","status":"publish","type":"post","link":"https:\/\/getgood.com\/roadmaps\/2009\/06\/15\/more-disconnected-customer-service\/","title":{"rendered":"More disconnected customer service"},"content":{"rendered":"

\"Email<\/a><\/p>\n

I like Avis well enough. They generally have reasonable prices and decent availability for the places I wish to go. But I am irritated that they have my name wrong in their promotional database — they have my first name, Susan, as my surname and my surname, Getgood, as my first name. Hence, the somewhat rude sounding salutation in the email subject line above (received today).<\/p>\n

This would be mostly amusing, except that at one point, it prevented me from renting cars online with Avis because my Wizard number and login didn’t match in the customer database. So I contacted customer service, via email of course because the database errors prevented me from using any online mechanisms. After much back and forth, we managed to get the customer record and online login fixed. I’m pretty sure I can rent cars from Avis online, although I haven’t had the need to do so since; it was a family trip and easier to just use my husband’s account.<\/p>\n

Apparently they couldn’t propagate the change to whatever vendor or department handles the mailing list, because sure enough, the next email campaign cheerily advised “Getgood” that I could do something or other with Avis.<\/p>\n

So I contacted customer service again, because it just annoys me to be called by my last name, which is when I learned that the two databases were — ta-duh — separate. The customer service rep told me she’d pass the word along but there was nothing she could do personally to fix it.<\/p>\n

DISCONNECT.<\/p>\n

And still not fixed. Promo emails from Avis continue to be addressed to Getgood.<\/p>\n

That makes it more than a disconnect. It’s borderline stupid.<\/p>\n

Clearly, someone isn’t trying harder.<\/p>\n

—<\/p>\n

My previous post on the customer service disconnect<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

I like Avis well enough. They generally have reasonable prices and decent availability for the places I wish to go. But I am irritated that they have my name wrong in their promotional database — they have my first name, Susan, as my surname and my surname, Getgood, as my first name. Hence, the somewhat […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[45,46],"tags":[64],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t