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Marketing Roadmaps

Blogger relations

Are you a good pitch or a bad pitch?

December 10, 2008 by Susan Getgood

Next week, I’m planning a special holiday edition of Good Pitch/Bad Pitch. There will be awards, fun, frolic, merriment and possibly munchkins and flying monkeys. We’ll see…

But I need more good and bad holiday themed pitches. Especially good ones. If you got something kicking around in your inbox, I would be so grateful if you’d send it along.

PS — any holiday, not just the imminent ones!

Filed Under: Blogger relations, Holiday

Karen lives in Canada: Relevance Revisited

December 7, 2008 by Susan Getgood

Relevance.

It’s probably the most important element in blogger relations. Respect, which we revisited a few weeks ago, is important. Relationships, which we’ll talk about again in a future post, are certainly the grease to the wheels.

But your pitch won’t bear fruit unless it is relevant to the blogger. It may be a great offer or a wonderful program or a great product. But if it doesn’t match up to the blogger — her interests, her family, her location, it’s a bad pitch.

Let’s have some examples, shall we. These are all pitches sent to my friend Karen who:

  • lives in Canada;
  • has two boys, four and nearly 10. No babies, girls or teens;
  • no longer writes a personal blog, although she did at one time.

She also has a dog and has attended more than one BlogHer conference. Her most recent project is the Craftastrophe blog. All of this is publicly available information.

Here are just a few of the pitches she has received since October.

Verbatim subject lines with company and product names redacted:

  • Editorial Pitch: The Newly Redesigned XXX Cup Helps Toddlers Learn the Mechanics of Drinking from a Cup for Only $6! (with two jpg attachments)
  • 5 Crazy Ways to Get in Shape (received twice)
  • FW: Keep New Year’s Resolutions with XXX fitness DVDs – Weight Loss and Dance and Be Fit lines, Exhale, Shiva Rea, and Hemalayaa – Experts/DVDs available
  • [MOVIE NAME] on DVD 12/26 – DVD Review?
  • Research Project–Your Help Needed (a noble effort by university undergrads. Unfortunately the contest was for a Target gift card. No Target in Canada.)
  • [Product] Nourishes Frazzled Parents (sent November 26th with the salutation Happy Thanksgiving. Except Canada celebrates Thanksgiving in October…)
  • GIFT OF SAVINGS HOLIDAY PROGRAM THE LATEST IN WAYS TO SAVE AT ALL XXXX STORES (US store chain, none in Canada)
  • Special Blog Savings from XXX (free shipping offer from a company that only ships within the US)
  • Branching Out: A Christmas Tree for a Jewish Family? (Umm, I’m at a loss here…)
  • XXXX Keyless Entry Perfect for Runners (with attachment)
  • Story Idea: Products that Promote Self-Esteem to the TWEEN GIRL MARKET by [TOY COMPANY] Tween Expert and [XXXX] Friendship Bags Exclusive to Tween Girls (no explanation necessary I think)
  • FOR IMMEDIATE RELEASE: [XXXX] brings Eco-Luxury for Babies
  • PTA & XXXX Offer Parents New Family Entertainment Options at Retail (in the United States)
  • XXXX Helps Expecting Parents Set Up Fast!!! (apart from the fact that Karen isn’t expecting, nor is she expecting to be so, this was also geographically focused to Los Angeles)
  • New Fun, Fizzy and Delicious XXXX Multi-Vitamin & Multi-Mineral Supplement ( a short pitch note with a LONG press release about a PAST US contest)
  • XXX Invites Americans to Anonymously Voice Their Political Opinions and CDC selected you to participate in our flu webinar for bloggers! (umm…)

And here are are few that you have to see to believe.

I’m all for brevity but you really need to give a reason. One is enough!! (emphasis intentional)


This one just cracks me up. Everything the PR rep has to flog, except possibly the kitchen sink.

No subject. No salutation. Canadian citizen ineligible for contest. Fail.



Some of these were decent offers, for the right audience. Some are dumb, full stop. But none were relevant to the blogger who received them. That makes them bad pitches.

Take the time to research the blogs. You do stand a better chance of cutting through the clutter if you have made the effort to develop a relationship, but it’s okay if you haven’t had time to get to know the blogger personally if the pitch is relevant. Even better if you add value.

What’s value? To quote a previous post:

“A personal blogger writes about things he is interested in, generally from the perspective of how they impact him. He’s telling his story, and you need to give him a good reason to include your story in his. That means putting your product or service into his context, not talking at him from yours with a press release, list of features or carefully crafted message point.”

The post where that paragraph first appeared has some specific suggestions on how you can add value.

I know we can’t always do as much with a program as we’d like; sometimes the client or the boss just can’t be moved from the idea that the product is intrinsically wonderful.

But really, we ought to be able to do better than the examples I’ve brought you today.

Be relevant.

Or be one of my next examples.

Filed Under: Blogger relations

Blogger Relations done right

November 25, 2008 by Susan Getgood

The team behind the upcoming film Coraline (based on the novel by Neil Gaiman) does blogger relations right.

Read about it here: A little nail polish, a bit of Coraline and an email from Neil Gaiman and here: My funny Coraline.

Hat tip Sandy.

Filed Under: Blogger relations, Science Fiction

Motrin encapsulated

November 25, 2008 by Susan Getgood

AdAge has a case study on the Motrin ad flap today (hat tip Queen of Spain) that characterizes Motrin’s decision to pull the babywearing ad as caving to “a vocal flash mob.”

It has lots and lots of great numbers to show that not that many people saw the ad. True enough, and I urge everyone to bookmark the article for the Twitter stats alone. Twitter isn’t mainstream, and we shouldn’t kid ourselves that it is. Useful? Promising? Trendy? Yes. But mainstream? Not yet. Maybe not ever.

However, from an advertising perspective, the Motrin team did the absolutely right and responsible thing. The ad offended, no matter how small the number. It pulled it.  Last week, Vice President of Marketing for McNeil Healthcare Kathy Widmer wrote on JNJ BTW, the company’s corp comm blog and motrin.com:

So…it’s been almost 4 days since I apologized here for our Motrin advertising. What an unbelievable 4 days it’s been. Believe me when I say we’ve been taking our own headache medicine here lately!

Btw – if you’re confused by this – we removed our Motrin ad campaign from the marketplace on Sunday because we realized through your feedback that we had missed the mark and insulted many moms. We didn’t mean to…but we did. We’ve been able to get most of the ads out of circulation, but those in magazines will, unfortunately, be out there for a while.

We are listening to you, and we know that’s the best place to start as we move ahead. More to come on that.

In the end, we have been reminded of age-old lessons that are tried and true:

  • When you make a mistake – own up to it, and say you’re sorry.
  • Learn from that mistake.

That’s all… for now.

I wish more marketers would be as responsible and responsive to their customers as McNeil has been here.

Filed Under: Advertising, Blogger relations Tagged With: moms, Motrin

Four years, wow!

November 10, 2008 by Susan Getgood

This week marks the fourth anniversary of Marketing Roadmaps. It’s also the first full month at the new WordPress site.

So, first things first: thank you to all my friends and readers, especially those of you who have resubscribed to the new feed.

I thought it would be fun to look back at the archives and link to some of my favorite posts from the past four years. If you have any particular favorites that I missed, please share with the class in the comments.

Why corporate websites suck and some ideas for fixing them (January 2005)

When is a blog a “fake blog” (February 2005)

A good B2B website is… (February 2005)

Personas and fictional blogs (April 2005)

Rumours of my death have been greatly exaggerated said the press release (March 2006)

Bloggers aren’t journalists (June 2006)

Open your eyes: blogs and gender (August 2006)

What’s so viral about marketing? (September 2006)

The ethics lesson from the Wal-Mart Edelman flog fiasco (November 2006)

Viral Marketing…not: Boston Bomb Scare (January 2007)

The Jet Blues and Social Media (February 2007)

More Blogger Relations (April 2007)

Blogger Relations Step by Step (May 2007)

Defining Social Media Success: The New Adventures of CBS (June 2007)

Defining Social Media Success: Part III (June 2007)

The week in PR:Blacklists, sex, education and breaking down walls (November 2007)

The Four Ps of Social Media Engagement (December 2007)

Camp Baby Blogstorm (March 2008)

PR People: Do your homework BEFORE you reach out to bloggers (March 2008)

Camp Baby: Final Chapter (April 2008)

The secret sauce for the perfect pitch (August 2008)

Where’s the beef: the content of a good blog pitch (August 2008)

Dunbar’s blogs fans and community (September 2008)

Filed Under: Blogger relations, Blogging, Community

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