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Marketing Lessons from BlogHer, Part One

August 12, 2010 by Susan Getgood

IMG_9067
Image by sgetgood via Flickr

I will have more personal commentary about BlogHer — including how I see the community evolving —  on Snapshot Chronicles sometime over the weekend. Here on Marketing Roadmaps,  I am going to explore what brands can learn from BlogHer 2010.

In this post and the one that follows, I’ll share my perspective based on what I experienced: the good, the bad and the ugly.  Over the weekend,  I am privileged to have guest posts from Meagan Francis from The Happiest Mom and Elizabeth, the one only and original Busy Mom, with some advice for marketers on how to reach them effectively.

If you have thoughts for marketers/about marketing to bloggers that don’t quite fit your blog, I am more than happy to host you here. Email me at sgetgood (at) getgood (dot) com. My only request is that you provide specifics so that marketers who are interested in getting it right when engaging with customers in social media  can learn from your thoughts and experiences. The marketers who aren’t interested in doing it right don’t read this blog so don’t worry about them. If you’d rather write it on your blog, send me the link and I’ll include it in a round-up.

First, some general observations about the good. As I noted in my pre-BlogHer post, only official BlogHer events and sponsors had space at the Hilton. This worked like a charm on the most important level — people who weren’t attending the  special, invite only events from non-sponsors didn’t have them thrust in their face at every turn. And the official sponsors got their due.

The downside, of course, was that numerous off-site events pulled people away from the Hilton and the conference sessions far more than I would like. I don’t have a problem with extra events scheduled the day before or after the conference, or the evenings. That is typical for any conference, and shows that BlogHer has truly grown up to be a major player in the blogging world.

However, I do not think it’s smart to hold your off-site events  during the conference sessions.  Especially the keynote sessions. In particular, an offsite Scholastic brand event held Saturday morning at the same time as the four international scholarship recipients, some of whom were at personal risk for speaking, shared their stories with the BlogHer audience, did not go over well with many in the community.

This is the ugly, and here are some of the comments from Twitter  about it:

@lauriewrites (Laurie White) tweets:  @Cecilyk @sgetgood I’ll never touch a Scholastic product again, as a teacher or an auntie. Schedule stuff during conference, offsite? Nope.

@zchamu (Shannon McCarney): @sgetgood scholastic woulda scored far more points by sponsoring the int’l scholarship session than by holding a rival party, no question

Shannon also wrote a beautiful post about all that BlogHer 10 meant to her, and while there was far more good than ugly, there were some strong words about holding events that conflict with the conference schedule:

“I’ve come away from BlogHer 2010 with a lot.  I’ve come away angry as hell at a corporation for having such disrespect as to hold gatherings to shill their wares to bloggers while women in another building were literally risking their lives to tell those bloggers how their words were changing the world. “

Go read her post. Read the comments too. I’ll wait.

The lesson for marketers – check the schedule before you schedule your event.

There really wasn’t a lot of bad in terms of marketing this year. The new personal sponsorship guidelines meant you weren’t accosted by someone thrusting a sample in your face at every turn.

However, watching the Twitter stream and reading the post-BlogHer reports I can’t help thinking , it’s too much. There’s just so much going on across a 3-4 day span that I’m afraid it starts to become a blur.

I understand the opportunistic strategy of scheduling events when  your target market is already gathered,  so you don’t have to pay for travel. But how much information can humans really absorb? How much marketing budget was squandered last week throwing big events that are a blur the week (if not the day) after?

I think  a lot. An awful lot.

My advice is to think carefully about what you want to achieve at a conference like BlogHer. Start with the official sponsorship opportunities. If one of those fits your objectives, you are supporting the organization as well as your own objectives, and that’s a dual win.

Then think about what your audience really needs. Is it one more party that they have to squeeze in or is a free limo service to the airport on arrival and departure day more meaningful? Or perhaps a smaller sightseeing event that really gives people an opportunity to speak with each other? How can you broaden your reach — beyond who you already know —  to new influencers that you’ll want to know.

In my next post, I’ll cover two influencer relations campaigns that I think hit the mark: Gap’s #gapmagic outreach to BlogHer speakers and the trip to Ellis Island sponsored by Liberty Mutual’s Responsibility Project. Full disclosure: I participated in both, and have known the PR people for both Gap and Liberty Mutual for more than a year.

That’s why I opened the emails. But not why I think the programs worked.

Stay tuned. More tomorrow.

Related articles by Zemanta

  • The evolution of community: BlogHer at 5 (snapshotchronicles.com)
  • FTC Guidelines Session at BlogHer 2010 – What Has Changed After One Year? (360prblog.com)
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Filed Under: Blogger relations, Blogging, BlogHer Tagged With: BlogHer, Liberty Mutual

Reviews of Professional Blogging For Dummies

August 10, 2010 by Susan Getgood

I’m back from BlogHer, with a lovely case of laryngitis from speaking just about 4 days straight with so many interesting, talented and successful women and men.

Coming attractions on the blogs:

  • Here on Marketing Roadmaps, I’ll have a brief report on BlogHer  along with a case study of Gap’s pre-conference blogger outreach campaign #gapmagic.
  • Over on Snapshot Chronicles, I’ll continue my thoughts on the evolution of the BlogHer community.
  • On my Roadtrip travel blog, I’ll share my impressions and photos from the trip on Thursday to Ellis Island sponsored by Liberty Mutual‘s Responsibility Project. Plus pictures from my visit to the Central Park Zoo to see the new snow leopard exhibit, sponsored entirely by me.

In the meantime, I wanted to share a couple reviews of Professional Blogging For Dummies.

  • So I bought a book (It’s Not a Lecture, David Wescott)
  • Review/Giveaway: Professional Blogging For Dummies (Cornered Office, Mir Kamin)
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  • The evolution of community: BlogHer at 5 (snapshotchronicles.com)
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Filed Under: Blogging, Professional Blogging For Dummies Tagged With: BlogHer

The one before BlogHer: Panels, Promos, Pedicures and Professional Blogging For Dummies

July 31, 2010 by Susan Getgood

Pink nail polish.
Image via Wikipedia

I’ve already written about BlogHer on my other blogs — a look back at the history of the conference on Snapshot Chronicles and my plans over the 5 days I will be in NYC on Roadtrip.

Here, as I have in the past, I’m going to tell you about the sessions I am looking forward to followed by a few words about promotions and pedicures.

On Friday, I actually don’t have much choice about what to attend as I am participating in two sessions. At 10:30 am, I’m on a panel about the FTC Guidelines for Endorsements and Testimonials moderated by Lisa Stone. The other panelists are Kimberly Coleman and Stacey Ferguson. Then at 2:45 pm, I’ll be joining Beth Blecherman and Kimberley Blaine in a Room Of Your Own which we’ve called “Social Media is Bringing Sexy Back to Branding — Do You Have the Social Media Strategy and Tools for Success?” In a nutshell — how to integrate social media into your branding strategy and guidance on picking the right tools for your objectives.

The “don’t miss” session of the day though will be the Community Keynote at 4:45 pm.

On Saturday, I will definitely be listening to those Radical Blogging Moms Joanne Bamberger, Annie Urban and Stephanie Roberts at 10:45 am and I’m going to try to make it to the ROYO – Little Fish in a Big Pond at 3pm to hear Nora Leibowitz, Catherine Holecko and Celeste Lindell talk about the pleasures of blogging small.

In between the panels on Saturday, I’ll be doing a book signing for Professional Blogging For Dummies at noon, and trying to squeeze in stops at a couple of the sponsor suites and a tour around the trade show floor.

Which brings me to promotions. This year, BlogHer controlled all the space at the hotel, including the suites and party spaces. I think this is a very positive thing, as it ensures that everything within the Hilton is open to everyone. No more secret suites by invitation only on site. Yes, there are private events but they are elsewhere.

A few smart PR people have done their homework and are reaching out to bloggers who’ve written about the conference in the lead-up weeks. Because I hosted the Boston pre-BlogHer BBQ two weeks ago, I’ve been writing about BlogHer 10 for a while. Which is why I’ve gotten a couple invites to suites being held on site, but these invites are just to get the on site suites on my radar. They are open to everyone, and I urge you to check them out. P&G’s Align is offering reflexology massages in their suite and Ecco shoes has pedicures and foot massages.

I guarantee you, that kind of pampering is the best swag you will get at BlogHer.

A word about suite etiquette. Don’t just take the services or swag, eat the cupcakes and scram. Have the courtesy to listen to the pitch. Otherwise, it’s like accepting someone’s dinner invitation and asking for the meal to-go.

In fact, I definitely recommend checking out P&G’s Align. They sent free samples of the probiotic supplement for the bloggers at the Boston BBQ, and I’ve been trying it out. Not sure I’ll actually buy it once my free samples run out — depends on the cost — but I feel better since I’ve been taking it.

Another company that generously provided free product to all the attendees at the BBQ was anti-virus maker Kaspersky Lab, which gave everyone a free one-year license for their anti-virus suite. They are holding an Anti Virus Summit at the Westin Times Square on Thursday August 5th from 4-8 pm. If you write about tech or are concerned with online safety and security, it should be a pretty interesting event. They’re bringing in people from their malware and virus research teams to give you an inside view of  identity theft, web attacks and the vulnerabilities of Flash, PDFs and social networks.

I also  have it on good authority that they’ll be serving sushi and pad thai along with a drink called a Kaspertini following the presentations. Unfortunately I have a previous commitment so will miss some of the presentations, but I’ll definitely make the effort to stop by. If you’d like to go, email Christen Gentile at PR-Americas@Kaspersky.com

See you in New York!

Disclosure: P&G and Kaspersky Lab provided free product for the attendees at the pre-BlogHer BBQ at my house. Myself included. I wrote Professional Blogging For Dummies. If you buy a copy, I get a royalty, and if you buy a copy at BlogHer, I will sign it for you.

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Filed Under: Blogging, BlogHer, Professional Blogging For Dummies

Professional Blogging For Dummies: More books for your reading list

July 24, 2010 by Susan Getgood

As I was writing Professional Blogging For Dummies, it was clear that nearly every chapter in the book could be a book in itself. In fact, there are books that delve into many of  the topics in great depth. After you’ve read my book, if you decide you’d like to dig deeper, I highly recommend you invest in a few.

The For Dummies series has titles that cover just about everything, including Google AdSense for Dummies, Search Engine Optimization for Dummies, Web Marketing for Dummies, Public Relations for Dummies  and Social Media for Dummies.

A book about your chosen blogging platform can also be a handy reference. For Dummies can help you here as well, but I’d suggest you also look at more advanced guides, particularly if you want to get into deeper customization of your blog.

Darren Rowse’s ProBlogger website (problogger.net), one of the 10 sites you can learn from simply by reading featured in the book, is an excellent resource for keeping up-to-date on the latest developments in professional blogging. You might also want to invest in Rowse’s book, co-authored with Chris Garrett, ProBlogger: Secrets for Blogging Your Way to a Six-Figure Income (2010, 2d edition,Wiley)

About Audio and Video

If you decide to add a video or a podcast to your blog, you should definitely get some help, whether a book or professional consultant, to get you going.

When I started doing a podcast for a client a few years ago I turned to two books:

  • Podcasting: The Do-It-Yourself Guide by Todd Cochrane (Wiley, 2005)
  • How to Do Everything with Podcasting by Shel Holtz and Neville Hobson (McGraw Hill, 2007)

I also bought a  book to help me use my sound editing software more effectively. I only use about 4-5 pages of it on a regular basis, but I use those pages EVERY TIME I edit a sound file for the Internet, making it worth every penny I spent. I use Sound Forge 8 Power! (Sony, 2005), which of course is only good if you are using Sound Forge 8. I’m certain there’s a book for your software, whatever you are using.

I don’t do much personally with video on my sites. I’m still working on my photo skills. That’s enough of a challenge for now, so when I use video for a client, I leave it to the pros. However, the equipment and software available to amateurs has gotten so good, there’s no reason to not experiment if you have the interest in learning the skill.  I crowdsourced a book recommendation for you:

  • Get Seen: Online Video Secrets to Building Your Business by Steve Garfield (Wiley, 2010)

I haven’t read it yet (although I plan to), but Garfield has an excellent reputation. You can check out his website at  stevegarfield.com

TIP: Don’t buy too many platform or software specific books. Features are constantly changing, and if the book is too tied to a particular version, it may not be as useful when the next version of software is released. Buy books that offer advice on strategy or technique, like Professional Blogging For Dummies and the ones referenced above. They have a longer shelf life because they help you understand the underlying principles.  If you do feel you need version-specific help, stick to one or two titles at most, and use online resources like support forums and wikis to fill in what the books don’t offer.

Other Books You Might Enjoy

If you get hooked on social media, here are my top three reads for you. I consider them business classics.

First, if  you haven’t already, read The Cluetrain Manifesto by Rick Levine, Christopher Locke, Doc Searls and David Weinberger (10th anniversary edition, 2009, Basic Books). It’s the book often credited with starting the social media revolution, and it’s a good read to boot.

Next, pick up Naked Conversations by Robert Scoble and Shel Israel (2006, Wiley). Social media has changed quite a bit since this book was published. Facebook didn’t open up to the general public until September 2006 and Twitter wouldn’t burst onto the scene until the South by Southwest conference in March 2007. But, the book is very well written, and the underlying principles about engaging with customers and building trust haven’t changed.

Finally, if you really want to dig into to the topic of integrating social media with a business strategy, you can’t go wrong with Groundswell by Charlene Li and Josh Bernoff (2008, Harvard Business Press).

Reference Books that should be on your Bookshelf

Blogging is about writing, and every writer should have the following on her desk:

  • A dictionary, and if you haven’t replaced yours in more than five  years, get a new one. Language changes all the time, no more so than in the last few years.
  • A thesaurus
  • A book of quotations. I have two, Bartlett’s Familiar Quotations and The Oxford Dictionary of Modern Quotations.
  • The AP Style Guide

All are available online as well as in print versions. I prefer using the real books, although I do look up quotations online if the reference I need is very recent.  Somehow, the act of physically looking something up inspires me. You may find it easier to use electronic tools. It doesn’t matter. What’s important is using them to give your writing some variety.

Disclosure: Links in this post to books on Amazon.com include my Amazon affiliate link. If you buy a book after following an affiliate link, I’ll earn a few cents. If you’d like to buy my book, there are links to it on Amazon, Borders and Barnes&Noble in my sidebar.

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Filed Under: Blogging, Books, Professional Blogging For Dummies

Professional Blogging For Dummies: Blogger Survey Results

July 22, 2010 by Susan Getgood

My research for Professional Blogging For Dummies included a blogger survey. The publisher was kind enough to create a bonus chapter PDF of the survey results, exclusively for Marketing Roadmaps readers. There were also three open ended questions, and I’ve created PDFs of those responses for you as well.

I suggest you start with the overall survey results, and then dig into the detail PDFs.

Enjoy!

  • Overall survey results
  • Why did you start a blog? (referred to in the overall survey results)
  • The most rewarding thing about blogging?
  • Your one tip for new bloggers
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Filed Under: Blogging, Professional Blogging For Dummies Tagged With: Blogging For Dummies (For Dummies (Computer/Tech)), Professional Blogging For Dummies

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