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Marketing Roadmaps

BlogHer

On BlogHer and the Do’s and Don’ts of marketing to bloggers

April 3, 2007 by Susan Getgood

Well, better late than never I suppose. I cannot believe it has taken me more than a week to sit down to collect my thoughts on BlogHer Business last month.

Bottom line: the inaugural BlogHer Business was a worthy conference sister to the main BlogHer Conference (number 3 is this July), and I was honored to be a part of it. <Steps on soapbox> All those "all white boy, all the time" conference organizers who shake their heads woefully and say, "but we don’t know any women to ask to speak at our conference," or "but women didn’t submit any sessions," or whatever other lame excuse, could do well by getting a hold of the conference program and noting the  great women who spoke at this conference. And don’t stop there. Any of the women who attended could do a better job than some of the lame stuff I’ve seen in my  career. <Steps off>

Highlights? Everything. It was great to see so many of the women I’ve gotten to know through BlogHer over the past few years. Elisa Camahort. Jory Des Jardins. Lisa Stone. Maria Niles. Yvonne DeVita. Toby Bloomberg. Amy Gahran. Marianne Richmond. Lena West. Elana Centor. My co-panelists in the blogger relations panel Elise Bauer and Michelle Madhok. The effervescent Shirley Frazier who I interviewed for the small business case study. New friend Julie Crabill from SHIFT PR who did a noble job in the "press release must die" session. And so many more. And of course distaff regulars Chris Carfi and Jeremy Pepper (pink shirt and all).  The boys in the band??

As part of our session, Elise, Michelle and I developed The Do’s and Don’ts of Marketing to Bloggers. If you think of any others we should add, please let us know.

Do:

  • Create a targeted list of bloggers. Read the blogs regularly.
  • Know the blogs you are approaching. Address the blogger by name.
  • Be relevant to the blogger’s interests.Make sure your outreach includes a benefit for the blogger – a product she’d like to review, exclusive information, access to company principals, etc.
  • Treat the blogger with the same respect you would a professional journalist.
  • Be open to constructive feedback from bloggers. Ask for it.
  • Offer to send product with no strings attached.
  • Ask bloggers what they need from you.(suggested by an attendee at the panel.)

Don’t:

  • Do not send obvious form letters.
  • Do not ask for links, unless you are willing to pay for them.
  • Do not leave blog comments plugging your products.
  • Do not come on too strong.
  • Do not put the blogger on your mailing list without permission.

Our session was ably live-blogged by  Rachel Clarke and  Meghan Garnhum if you want the blow by blow.

My husband and son joined me Friday night and we spent the weekend in NYC. On our way to see Tarzan on Broadway on Saturday, we ran into Rachel Clarke and the Kleenex "let it out" campaign in Times Square. Rachel works for JWT and this is one of her projects. She took some great pictures of us on the Blue Couch (we’re the first three in the set.)

And then we saw Tarzan, which was much better than I expected. March is Broadway Cares/Equity Fights AIDS month, in which all the shows (nationwide) raise money for charity. At Tarzan, we had plenty of opportunities to part with our cash, but I could not resist having my son’s picture with Tarzan, proceeds to charity.

Tags: blogher, blogher business, blogger relations, tarzan

Filed Under: Blogger relations, BlogHer

In Women We Trust — book review

September 2, 2006 by Susan Getgood

Yesterday, I had the pleasure of being a stop on author Mary Hunt’s virtual book tour for In Women We Trust: A cultural shift to the softer side of business, published by and available from Windsor Media Enterprises.

First, here’s my short review of the book. Next, I’ll post some tidbits from our conversation.

Mary’s thesis is pretty simple, and not totally unfamiliar. Women have significant buying power, and businesses should pay attention. That’s the really familiar part 🙂 She discusses how women are taking that buying power and using it with companies and service providers that sell to them in a female-friendly manner. And she doesn’t mean packaging it in pink.

The key, she says, is to approach and sell to women in a manner consistent with and respective of women’s culture. Women buy differently than men do. In order to sell your product to her, you have to approach her the way she wants, answer her questions, deliver a level of customer service that she demands, gain her trust.  She identifies nine "Trust Points"  Community, Respectful, Considerate, Fun, Safety, Honesty, Reliability, Thoughtful and Loyalty. If you deliver on the trust points, she says, women will buy.  And you’ll reap untold benefits because women will tell each other about their good experiences with you, your store, your products. If you don’t….

Now, none of this is big news. Especially if you are a woman

 🙂

What makes this book really worth adding to your marketing bookshelf are the checklists she gives for the Nine Trust Points. Even though the concepts are fairly easy to understand,  this stuff is hard for many companies to do. In part because it means giving back some control to the consumer, which is really really hard for corporate America’s command and control culture. The checklists give you a place to start … asking the right questions, evaluating your performance and delivery and service, and so forth. 

This would be a very useful book for marketers who want to reach out to the female consumer, and don’t know where to start. It’s a quick read and it will get you going. And if you already know where to go, but just need a little help convincing others, leave a copy on their desks 🙂

Next post: my chat with Mary.

Tags: gender, in women we trust, Mary Hunt, marketing to women

Filed Under: Blogging, BlogHer, Marketing Tagged With: BlogHer06

Week’s end wrap-up, August 10 2006

August 10, 2006 by Susan Getgood

Things have been pretty serious on the Roadmap lately,  so I thought I’d wrap up the week with some lighter topics.

Starting with my favorite post-BlogHer post: My Thoughts on BlogHer 06 by  Millie Garfield (Thoroughly Modern Millie/My Mom’s Blog). I wish everyone could take as much joy out of life as Millie clearly does.

We have a hummingbird in the garden. This may not seem like much to many of you, but with 4 dogs and 3 cats, birds have been known to view our yard with some suspicion. We had a hummer a couple of years ago, so I started putting out hummer food, but this week was the first time I had seen one since that first sighting in 2004. They are the most amazing birds. I will try to get a picture, although I doubt I’ll be able to capture it.

Instead, I will share a photo of a Rufous Hummingbird  taken by my cousin, who is an absolutely amazing bird photographer. This photo appeared on the cover of a bird magazine (name of which escapes me.)


photo copyright Thomas Johnson

I’m off tomorrow, and won’t be online again until late Sunday, so I wish you all a wonderful weekend!

Tags: blogher, blogher 06

Filed Under: BlogHer, Mathom Room Tagged With: BlogHer06

Open your eyes: Blogs and gender

August 7, 2006 by Susan Getgood

Interesting conversation over at Neville Hobson’s blog about gender. Neville started by stating that gender of a blog author doesn’t matter to him — what matters to him is the content.

Of course, content is what matters. Good writing, interesting ideas and original thought are what make you want to read, and continue reading past the first post. But gender does impact how likely it is that you will find a blog. As I commented on his blog, in a specific search, the odds may be a bit more even, but:

"Where it gets sticky is when you search a blog directory on a broad term like “public relations.” I just did it on technorati (http://www.technorati.com/blogs/public relations) and the first 9 results are written by men. And the 10th is Marketing Profs.

Same with the memetrackers, especially in the tech space – there does seem to be a male bias (see Chris Carfi’s post http://www.socialcustomer.com/2006/08/mr_rivera_tear_.html)

And then there are the lists. Sure there are blogs written by women on the various top-whatever lists, but they are predominantly (still) written by men. And when you look at who they link to, you should not be surprised if their chums are also lots of guys."

And the conversation continued from there, with a great deal of back and forth between Neville and me, along with comments by Kami Huyse, Yvonne DiVita, Sherrilynne Starkie and Carmen Van Kerckhove as well as a previous comment by Amy Gahran.

I’m not suggesting anyone should read a blog or link to a blog simply because it is by a woman.

Here’s the thing, though. We tend to "hang out" in an online community of like-minded people. I forget which one of my respected PR and marketing colleagues pointed this out (identify yourself and get the recognition you deserve) but our virtual communities, not unlike our real ones, are about 50-100 people. We read many of the same blogs, we comment, we make an effort to meet up at conferences, and so on. You may belong to one or more overlapping communities, and even some very dis-similar ones if you have wide-ranging interests. But it is quite likely that you’ll gravitate toward one. For  me, it is the collective group of PR/marketing blogs (big surprise there!). I read lots of other things too, but not as deeply. For example, I like the shows created by Joss Whedon, but I only read Whedonesque regularly.

In other words, in most subjects, I skim the surface, whereas in my chosen area, I take a pretty deep dive.

When we take that "deep dive" into a subject, in some subjects, like PR, we are likely to be finding blogs by men and women, and choosing them based on the content we find there, not the gender of the author. In other subjects, like technology, you will find women, but you have to look hard. The men have a far bigger profile. And there are not many women at the top.

When we skim, odds are  that our list will have more male authors than female, simply because the men are easier to find. I’ll use politics as an example: I scan about half a dozen political blogs. Four are "owned" or written by men, while only two are driven by women, Ariana Huffington, Huffington Post  and Chris Nolan, Spot-on.

Gender doesn’t make you a better writer or thinker. Gender shouldn’t matter in the blogosphere, or anywhere else for that matter, unless you are picking a mate, and perhaps not even then, unless reproduction is one of your goals.

But no matter how often or loudly we say that gender doesn’t matter,

it does.

And that’s why BlogHer (and other efforts to even the playing field) are so important. We aren’t proposing some sort of "blog affirmative action" where you must have so many women or minorities in your feed reader. That’s simply absurd.

What I, and many other women, suggest is that you examine your biases — conscious and sub-conscious — and make a choice. Stay in your comfort zone, where you know everybody and they know you. Or take a step out, a virtual "walk on the wild side," and look for new voices. Perhaps even ones that disagree with you. We could all use a bit more diversity and a little less "group think."

Gender doesn’t  matter when it comes to smart thinking. But it is an issue. So please, folks, open your eyes. I know it’s unpleasant to remember that we still don’t have equality of the sexes, but we don’t. Ignoring it does NOT make it go away.

You may think you’re being gender blind, but I’d tell you, you are simply blind about the issue of gender.

A final example. Some have wondered why we need a women’s blogging conference. We don’t have men’s blogging conferences, they say…. After I get through banging my head on the wall at that, I remind them, that’s because most conferences ARE men’s conferences. They just aren’t advertised that way. Bringing these issues to light, and creating a space where women (and like-minded men) could work on them together, is why BlogHer was founded and why so many women of different backgrounds embrace it. As Mary Hunt points out, we are part of a long tradition of women getting together to build strength in numbers. Susan B. Anthony anyone???

Be truly gender-neutral. Seek out the different voices. Not because they are women or minorities but because you understand that the system favors a dominant group (in tech, it’s white guys, sorry), and you want to push past that to meet some new folks with some new ideas.

Who maybe aren’t just like you.

Tags: blogher, blogher 06, gender, sexism, blogging, blogs

Filed Under: Blogging, BlogHer Tagged With: BlogHer06

A bit more BlogHer

August 3, 2006 by Susan Getgood

There has been quite a bit of criticism of BlogHer from women who did not attend the conference (Shelley Powers, Tara Hunt, Kathy Sierra), as well as some who did (Melinda Casino and others). Hugh Macleod did a cartoon, which as Elisa Camahort points out, didn’t link to women who had been at the conference and wrote positive posts, only to men and posts of varying negativity.

Now we are all entitled to an opinion, and in this country, we have the right to express it.  But, personally, I dislike criticism that doesn’t offer an alternative. Don’t like it, don’t go. Or don’t go again. There are things that concerned me during the conference — I wrote a bit about them in yesterday’s post, and I have some more thoughts here. But, offer the criticism with suggestions for improvement. Don’t just complain. Or if you think the situation is beyond repair for you, do something else, go somewhere else. No conference can satisfy everyone. To be fair, some of the women mentioned above have already said that is their intention.

The conference wasn’t perfect — no conference is. Some of the sessions were great, some were not. Some of the sponsors did a great job. Some less so. The hotel has really gone downhill, but I didn’t personally see any bugs, and the room was clean, so hey.  Internet access was problematic, but it was also free. And besides, it was a good excuse to get out in the sun and talk to people.

Of course  there was laughter and frivolous conversation. Pictures of  and anecdotes about children and partners were shared. There was also a lot of serious conversation and networking. Just like any other conference. Maybe a bit less discussion of golf handicaps…..

My biggest concern? Tech and business folks were definitely in the minority. While I do not begrudge the mommy/personal bloggers any of their hard-won success and recognition, I do not wish all women who blog to be characterized as personal bloggers.  We aren’t, and some of us for very specific personal and professional reasons. After hearing about the coverage in the San Jose Mercury News  and on c|net, I wondered if maybe the public impression of women bloggers was shifting too far to the personal, ignoring those of us who do not blog about our families, personal lives or food. Many of the very things I value in the BlogHer spirit — community, participation, dare I say equality of opportunity — were somehow transforming into something soft and girly, and therefore less serious. Apparently we don’t laugh, we giggle. And so on. Yet there is absolutely no a priori reason why these values are "girly." It is a filter applied because the conference is driven by and for women.

And of course, why we needed BlogHer in the first place. I know it will come as a surprise to some but sexism does exist. Not as overt as it was before Betty Friedan and Gloria Steinem, among many others, burned the figurative (and sometimes literal) bra, and told the world that "a woman without a man was like a fish without a bicycle," but it is there. And women face it every day, whether it is the disdain given to a stay-at-home mom for her choice, or the roadblocks faced by a young career woman who wants to get ahead without becoming "one of the guys."

The older I get, the more I realize that we need spaces that are women-centered because no matter how you slice it, our culture is still predominantly masculine. And why I applaud  BlogHer, and everyone — women and men — who participates in it.

The main BlogHer conference seems to be evolving into a place for the mom, the personal blogger, the solo entrepreneur. With BlogHer Business in New York in March 2007, we have the same opportunity to together build a vibrant community for women bloggers in the corporate space. Who aren’t worried about monetizing  their blog as much as they are about building the business case for social media in the enterprise. Who want to talk with others about how to do it, not be lectured at by someone corporate, white and probably male.

So count me in. It’s going on the calendar today.

****************************************************

I met blogger/podcaster Nicole Simon at BlogHer. She had the best button: "Bubble 2.0." She also took a picture of me checking my email on my Blackberry during the Saturday reception as part of her ongoing research to prove that women have just as many tech gadgets as men. Yup, I’m a "crackberry" addict — even to the point sending an email to a client from Diamond Head in Hawaii last November. Here’s the evidence:

And finally, in the category of "you have got to be kidding me," just before the Saturday am session (you remember the Janes) a young woman went around to all the tables handing out little business cards for A NEW SHOW FOR WOMEN PREMIERING THIS FALL ABOUT LOVE, LIFE AND RELATIONSHIPS STARRING GREG BEHRENDT THE GUY WHO WROTE "HE’S JUST NOT THAT INTO YOU." Yeah, just what we need, another guy telling women how to fix their lives. Yuck. Well, at least we know he’ll be trying to be funny unlike the other guys who think they know what’s best. Calling Dr. Phil.

BTW, I don’t believe this was an official sponsor, just the energetic spirit of the show’s producers, so no fair tagging BlogHer on this one. Anyway, maybe it was something in the water Saturday morning……

Tags: blogging, blogher, blogher06, sexism, business blogging, blogher business

8/25: trackbacks turned off due to spam

Filed Under: Blogging, BlogHer Tagged With: BlogHer06

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