From the monthly archives:

August 2009

Attention: Social Media Innovators

by Susan Getgood on August 31, 2009

in SNCR

What #maytag & @dooce says about customer service in America… and it’s NOT good

by Susan Getgood on August 30, 2009 · 9 comments

in Blogging,Customer Satisfaction,Customer Service

Social media karma

by Susan Getgood on August 17, 2009 · 10 comments

in Blogging,Books,Charity,Facebook

the one about badges and integrity

by Susan Getgood on August 11, 2009 · 7 comments

in Blog with Integrity,Blogging

Integrity: What it means, why it’s important

by Susan Getgood on August 3, 2009 · 11 comments

in Blog with Integrity,Blogging,Ethics