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Susan Getgood

BlogHer ’08 – Too many parties?

July 26, 2008 by Susan Getgood

I’ve just returned from my trip to California for BlogHer ’08 and a short vacation, both of which I intend to tell you ALL about either here or over on Snapshot Chronicles, depending on the topic. I certainly didn’t intend a two-week hiatus from blogging, but I was so busy being there and truly enjoying the experiences — in San Francisco with my mom and son, at the conference and then up in Sonoma for a few days — that it just sort of happened.

But I have some great posts planned, which hopefully will make up for my absence.

Starting with my reflections on BlogHer ’08. I’ve been to all four BlogHer Conferences, and have seen it evolve from its fairly humble beginnings in a San Jose office park to a world class blogging conference, community and advertising network.

1000 attendees this year. Sold out again. As the song goes, I’ve seen the changes.

From the first conference which had a definite tilt toward technical and business types. So much so that the few mom bloggers in attendance said quite clearly that they felt marginalized. (2005 post-conference observations).

To year two, which was the explosion of the mom blogs. So much so that the conference seemed to tilt completely the other way, leaving the more business-oriented adrift. BlogHer Business came along to fix that little problem. (2006 post-conference observations one and two)

To year three in Chicago. BlogHer was definitely growing up. With the accompanying growing pains. Bigger and better than the year before, it had  terrific programming, but suffered from being dispersed over three locations — the Navy Pier conference site and two hotels. The sponsors were also much more prominent. This is purely a statement of fact, as I agree with BlogHer’s sponsor policy. Sponsor support is the best way to keep the cost of the conference within reach of the community, most of whom are NOT submitting expense reports to their companies for the trip.

In 2007, the community was now too large for everyone to know or speak with everyone else during the conference, and it was clearly stratifying along both topic and, for lack of a better word, popularity. Mom seemed to be the word. It was clear that advertisers and sponsors were most interested in mom bloggers, with an emphasis on A-list moms. Read last year’s post conference posts (mine here, for others, just search on BlogHer 07)  if you want to rehash all the post conference controversies that resulted. I don’t, at least not in this post. Let’s just say there was all sorts of resentment, along multiple topics. From why do companies send mom bloggers lame pitches for laundry soap to why don’t the advertisers and sponsors value women who aren’t mom bloggers or A-list. Many valid points, all of which have been discussed ’til the horse became glue.

The most relevant thing about last year for today’s discussion is that 2007 was the first year of numerous invitation-only parties, most held the night before the conference began. In previous years, the organized party action was by and large at the BlogHer sponsored events.

This year, there were even more invitation-only parties and swag suites, both outside of and during the conference hours.

While I am glad to see BlogHer grow into a world-class conference that attracts sponsor attention, I worry that the spirit that attracted so many of us to a woman’s blogging conference will get lost in the swag and party shuffle. One of the reasons BlogHer has the sponsored parties on both nights of the conference and also started the Newbie party this year is to make sure that no one gets left out. Rankings, ratings, book deals, tv appearances etc. etc. None of that matters. Everyone gets the same two drink tickets.

It’s all about the community. That’s one of the things that makes BlogHer so special. It’s more than a conference. Sure we don’t always agree and sometimes we fight, but there’s more there there than just two days in a swank hotel.

Don’t misunderstand. I don’t have a problem with swag or parties. It has been  terrific to see the women’s blogging community grow and attract attention from sponsors and advertisers who, to use a cliche, "get it." Who get that you should talk with bloggers, not at them. That you should participate in the community, not try to "leverage" it. For many women who attend BlogHer, this is their vacation. For the moms, it may be one of the few times in the year that they get a couple days to let their hair down without kids. It’s terrific that companies want to take them to dinner or throw a cocktail party or give them some good swag.

It’s also very understandable. If a company has been working with women bloggers, why wouldn’t it want to have an invitation-only dinner for the people they’ve been working with, as Nintendo did Friday  night. Or create an event for Sunday like Michelin. The swag suites are okay too, as long as they are open to everyone, as MomSelect did by handing out flyers and Alpha Mom did by announcing on Twitter.

I just think we’re reaching a point where it’s too much. How many parties can people really attend? How much swag can we stuff in our suitcases before we have to pay the overweight or second bag charge to the airline? One mom I spoke with on Thursday night at the Kirtsy/Alltop party had six other parties to attend that night, including the open-to-all People’s Party.

While it’s fine — wonderful even — that sponsors are willing to foot the bar bill the night before the conference, how much is too much? What do you really get out of a party if you are worrying about being late to the next one?  Are we counting cards collected or making connections?

One problem, and reason for so many pre-conference parties,  is that there is so little time outside the conference hours to connect. BlogHer did its best to accommodate the sponsors by making sure that the breaks were long enough for attendees to check out Sesame Street, the spa suite, the Internet Cafe and all the exhibit tables. While this may have made some of the breaks too long, by and large I think attendees appreciated having unstructured time to talk with other bloggers without feeling like they were blowing off the conference sessions.

Swag, parties, it’s all good.

Until it’s not.

I personally draw the line at invitation-only events held during the conference hours. I just think it is wrong to have a private event during the conference  hours that draws attendees away from the conference program. Away from the speakers who have worked so hard to prepare for their sessions. There were other examples during BlogHer but far and away the worst in my opinion was the private suite that SixApart held Friday afternoon during the Community Keynote.

At the Community Keynote, twenty bloggers read their posts on everything from depression, body image and suicide to the Wiggles, porn and farts. For some bloggers, this was their very first time speaking in public. The emotion on the stage and in the room was palpable during the more intensely personal posts. When it was funny, we all laughed.

It was the very essence of the BlogHer community. And at least five of the bloggers who read at the Community Keynote are on SixApart platforms (Moveable Type, TypePad and VOX).

But SixApart decided to hold a private party at the same time.

Definitely not in the right spirit. Which is why I didn’t go, even though three people offered to let me tag along with them. Yeah, even though this blog is currently, and I stress currently, on TypePad, I didn’t rate an invite. Oh well….  I wouldn’t have gone anyway 🙂

What would I like to see instead?

I was pleased to see companies getting together for joint events like Kirtsy, Alltop and the sponsors of the People’s Party, and I hope we see even more of this in the future. But I’m greedy. I want more. 

I’d like to see a major company NOT throw a party and instead donate a significant amount in the names of the attendees to breast cancer or autism research, two issues which are very near and dear to this community. And I’m not talking a token $10,000;  make it meaningful, and I guarantee the BlogHer community will remember you.

And the swag? While it’s fun to collect trinkets and trash (and there was some good stuff this year), in the end we really pay for the free shit. Either the suitcase weighs too much or we have to check a second bag or we have to ship a box home, all of which costs money. For the free stuff. In my case, I was glad to have it because it made lovely padding for the wine we shipped back from Sonoma. But what would be really cool is for companies to mail it afterward. Just show us the goodies and get our mailing address. Don’t abuse our trust by automatically adding us to your mailing list, but I guarantee you, people will appreciate NOT having to lug your product samples home. Unless it is small and really useful, we really would prefer to get it later.

I also think companies that throw parties or host swag suites at the conference should be official sponsors of the conference at some level. It’s about supporting the whole community, not just part of it. This will require some creative thinking from BlogHer on how to structure it, but I know they are up to the task. It will also require the companies throwing the private events to coordinate, not compete, with the main event.

That’s the spirit of BlogHer.

—

Speaking of useful swag, the best items were the 3-plug outlet from Topix and the Joby Zivio Bluetooth headset. Both already have a home in my laptop bag and purse respectively. Small, useful items. Everything else? In the box with the wine. 

And the best party?  Y and Lindsay’s infamous Cheeseburger party. Supported this year by Alpha Mom.

Tags: BlogHer 08, BlogHer

Filed Under: BlogHer

Marketing moves I wish I’d made

July 12, 2008 by Susan Getgood

Before I leave for BlogHer on Wednesday, I’ll get back to blogger relations and share my thoughts on the recipe for a perfect pitch. In the meantime, though, I wanted to tell you about two marketing efforts that really impressed me this week.

First, Saab’s sponsorship of USA Network show Burn Notice. The second season premiered Thursday night and featured just about the sweetest product placement I have ever seen in a network television show. A good friend is in charge of product placement and sponsorships for a computer manufacturer, so I notice these more now than I used to, but this one was particularly good.

Products are mentioned by name in entertainment products — TV, radio, movies, Internet — either because the producers and writers feel strongly that the brand is important to the story regardless of promotional consideration or because the company has negotiated a sponsorship and product placement with the entertainment vehicle.When it is a sponsorship situation, the brand name mention can often feel stilted and artificial. This wasn’t.

Burn Notice has done a pretty good job overall integrating its vehicle sponsors into the storyline, but the mention of Saab was as sweet as a marketer could wish for. A full sentence describing the Saab convertible that was totally in context and character. Truly, you cannot do better than that.

Next, Stride Gum’s sponsorship of "Where the Hell is Matt?" You just have to watch, but the short story is Matt Harding danced his way around the world, and Stride Gum paid the way. Why is this so cool? Because the videos just make you feel good, and we could all use a bit more of that. And that’s why these videos have gone so very very viral. Well done to Stride for finding Matt and offering to subsidize not just one but two of these remarkable world journeys.


Where the Hell is Matt? (2008) from Matthew Harding on Vimeo.

It’s a model to which consumer companies should pay serious attention. Stride found someone doing something interesting online, decided to sponsor it, but made no demands on the creator. They got it — association with something so infectious would be beneficial to their brand.

I’ll look for the brand next time I pick up a packof gum.

Tags: Burn Notice, Saab, Stride, Matt Harding, viral marketing

Filed Under: Marketing, Viral Marketing

Batter up… Bad pitch is back

July 7, 2008 by Susan Getgood

I hope everyone enjoyed the customer service series, and if in North America, had a great holiday week.

Over the past two weeks, I’ve seen at least one example of every poor blogger relations practice, so I thought I’d resume our discussion with a refresher on the mechanics of blogger outreach.That’s everything related to form and focus.

Later this month, we’ll get into making the secret sauce. Pitch content. How to develop a blog pitch that resonates with the intended audience like this one for Lucky Charms did for Mom-101.

1. Don’t spam. Try to determine if the blogger would be interested in your product or service. That still doesn’t mean he’ll respond, but it improves your chances from zero.

2. Follow up in reasonable timeframes. Not twice in the same day. And if the blogger doesn’t demonstrate any interest (or worse, makes fun of your pitch on her blog), don’t send a follow-up a week later. And another two weeks after that.  Just shows you aren’t reading the blogs you are pitching.

3.  Address the blogger by name. Not by her blog name, someone else’s name or as a database field, as in these two examples:

4. When a blogger responds to your pitch, even if it just to ask why you sent her the pitch, be courteous. Reply. And not just with a slapdash apology for the intrusion. Answer the question. If you don’t know why, why did you send the pitch in the first place?

5. Make sure the blogger could realistically attend the event to which you are inviting her. Don’t invite someone who lives in New York to an event in California unless you are planning to pay travel expenses, and please please don’t send a glowing update about an event to which the blogger was not invited. That’s just mean. Related: don’t barrage people with press releases about political campaigns that aren’t relevant. I may be a loyal Democrat and I might even be interested in a small tidbit about your race in Texas but neither of my blogs are political columns. I don’t want every damn release.

6. Include the relevant information. Nothing sillier than pitches with blanks or notes to <insert info here> If you offer samples, send them when promised, and don’t ask for them back. If your budget can’t afford samples, don’t offer them, or target even more narrowly so you can afford to give them to the bloggers that respond.

7. If you are offering products for contests, make it as easy as possible for the blogger and don’t offer stuff that has a limited audience. Gift certificates for a national restaurant chain, good. Gift certificates for a local restaurant, not so good for a blog with national (or international) reach, with certain exceptions. What’s an exception? A gift certificate awarded prior to a convention that the people entering the contest are attending.

8. Don’t include paragraph upon paragraph of product info. Keep it brief, and respond promptly to questions. Don’t answer a question with a canned response unless it is actually the answer to the question. Hint: it probably isn’t.

9. If the language your pitch is written in is NOT your native language, please have a native speaker read it before you send it. Really. This point enough I cannot be stressing. Okay, I made that up, but the following two screen captures are selections from a very long pitch for something called a balance bike, a toy that teaches young children how to balance before they face the problem of wheels. It sounds like an interesting product for young children but the pitch is nearly incomprehensible.

 Let’s just say, hoping I am that this person a native speaker of English not is.

10. Review the email to make sure it is all in the same typeface, size and color. Nothing says crappy pitch like a document that is clearly "cut and paste" from other docs. Especially since they usually also have poor grammar, missing information and database errors.

11. Press releases are links, not attachments. My personal pet peeve is press releases sent in the body of the email with no cover note. Extra demerits if it is included as an attachment as well.

—

Some notes on my good pitch/bad pitch policies:

I intend to continue using screen grabs and blocking out product, company and agency names from the bad pitches.

If you are considering a PR agency, and would like to know if they have been included here as a bad pitch, call or email me. I will answer your yes/no question: Has agency X been included in a bad pitch post?  However, I will not provide a list of agencies that have been included in bad pitch. Don’t ask.

I do identify companies, products and PR reps on the good pitches. It is important to give credit where credit is due.

If you forward me a pitch you received, good or bad, I will not identify you by name without your permission.

Tags: blogger relations, bad pitches

Filed Under: Blogger relations, PR

Blogging, social media & customer service: Recommendations for Next Steps (Part 8)

July 6, 2008 by Susan Getgood

The only way to “get” social media is to get into it. Until you do, it’s really just so many words on a page or pixels on a screen. Here are some recommendations for getting started.

For Individuals

  • Join LinkedIn, Facebook and Twitter
  • Start reading blogs about both your personal and professional interests
  • Lurk for a while and then start leaving a comment every so often, just to see how it feels
  • Consider starting a blog about something you are personally interested in, or if you find a relevant group blog, ask if they need additional contributors

For Business

  • Start monitoring for key issues and your company name
  • Assess tone of comments so you know what problems to solve
  • Get executive commitment
  • Start responding to comments, positive and negative
  • Use results to decide whether to publish a blog or community site

—

This post wraps up the series on social media and customer service. Later this week, I’ll be back with more blogger relations SNAFUs and time permitting, a BlogHer preview.

Filed Under: Customer Service

Blogging, social media & customer service (Part 7)

July 6, 2008 by Susan Getgood

Part 7: Tweet, tweet: Microblogging considerations

Microblogs like Twitter are getting a lot of attention these days, in no small part because some big companies are using them to talk to their customers. If you are considering it, here are the key considerations:

  • Are your customers there?
  • Do you have the bandwidth to staff this rapid fire communications channel?
  • Can your reps take action to solve any issues? Sympathy is nice but people will want solutions.
  • Popular microblogging services frequently have availability issues. What alternative channel will you provide the users and how will they learn about it?

 

Filed Under: Customer Satisfaction, Customer Service, Social media

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