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Marketing Roadmaps

Blogger relations

Thirteen to One

October 25, 2007 by Susan Getgood

In honor of last night’s stupendous Red Sox performance in game one of the World Series, here are 13 things that I’ve been meaning to write about. Mostly social media and marketing related and in no particular order.

1. A new social network The Point  attempts to harness the power of collective action to bring causes to the tipping point. People and organizations post their causes on the site as an if/then. The basic idea is that if enough people do whatever the action is – if the cause tips, then some other thing would happen. Once it emerges from alpha, it could be an interesting vehicle for a company that is supporting a charitable cause. If enough individuals/customers do something (volunteer, quit smoking, whatever) then the company would do something as well — donate money, sponsor an event, and so on. From Jeremy Pepper, who works for the company, via Twitter.

2. Last week Doug Haslam from Topaz Partners emailed me about a social media survey done by his client, community builder Prospero Technologies. What was most interesting about it, though, wasn’t the survey. The sample size of 50 from a population of the company’s customers is neither large nor random, and the results were pretty much what I’d expect given that population: generally positive about social media with no clear idea of what is working and what isn’t. I do however give the company credit for actually asking its customers, rather than assuming.  What was most interesting was that Doug was pitching other marketing and communications bloggers; both Shel Holtz and BL Ochman wrote about the survey. If you wanted more tangible proof that the media landscape is shifting, this is it. We aren’t just the media relations folks. With a nod to Dan Gillmor, we are the media. Ain’t that a kick. Doug also blogged about this phenomenon.

3. "You could be a Durex Condom Tester and Win $1000"  Durex is pimping for recruiting condom testers on-line. Must be that new form of word-of-mouth: virile marketing (seen on Media Buyer Planner).

4. Do It Wrong Quickly: How the Web Changes the Old Marketing Rules by Mike Moran.  Not much news here for anyone already deep into social media marketing and communications, but a good read anyway. I’d recommend this as an intro text for experienced marketers who want to come up to speed quickly and get some practical advice on what they should do next.  Plus Moran is funny and he says lots of things I agree with  🙂  (via pitch from Peter Himler)

5. Society for New Communications Research is holding its annual Research Symposium & Gala in Boston December 5-6.

6. Kudos to Kami Huyse for spearheading liveblogging and twittering at the PRSA Annual Conference last week.

7. Andrea Weckerle has a good post on how social media has been, and will be, used in real-time disaster response. And if you twitter, make Ike Pigott happy and follow the Red Cross. 

8. Congratulations Josh Hallet, on joining Voce Communications and Geoff Livingston, on the publication of Now Is Gone.

9. I’ve been playing around a bit with Photrade, a new photo sharing site. It’s now in closed beta but I have three invites. Email or twitter me if you want one.

10. Courtesy of Scott Baradell, a great example of why we should NOT write blog posts simply for search engine optimization.

11. Papeldance.

12. Thank you to all the PR and marcom students who have been  reading the blog and leaving comments. I love to hear from you, even if I disagree with you.

13. Are the comment spammers getting a little more clever? Check out this one on an old Marketing Roadmaps post, comment left up purely to use as an example. Someone less suspicious might not catch it as spam, as the comment is pretty innocuous. BUT: I almost always follow commenters back to their sites. It’s a great way to discover new bloggers and get to know my readers better. AND: I am always a little suspicious when I get comments on really old posts.

Tags: Mike Moran, comment spam, PR, Red Sox, Prospero Technologies, Durex, Society for New Communications Research, Photrade, Red Cross

Filed Under: Blogger relations, Blogging, Marketing, Media, PR, Social media, Social networks, Viral Marketing

Passion

October 16, 2007 by Susan Getgood

Passion.

If you really want to "get" this social media "stuff," you have to have it. Not just understand it. You truly have to believe.

And that’s why it is so hard for so many. Because education, corporate America, keeping up with the Joneses. Whatever. Often destroys our ability to believe. And our passion.

In a post today about blogger relations, David Wescott reiterated three principles that I firmly believe in. Blogger relations is all about Respect, Relationships and Relevance. He also mentioned passion, and some of the things I’ve written about it here (thanks David).

In brief, if your product or service doesn’t mesh with something a blogger is passionate about, don’t send the pitch. Really. Not to belabor the point, but that’s why pitches to moms about cleaning products fall flat.

Reality check:  the paid actresses on TV commercials are NOT real. Moms are not passionate about cleaning the house, laundry or how fresh the bathroom smells. It’s not that we don’t care. But passion. For Mr. Clean? For Mr. Brawny? No.

Not too long ago, a marketing blogger friend told me about a whole new class of blogs springing up that are optimized for keywords. Companies building blogs for SEO.  No other reason.

Blecch. That’s as bad as press releases about crap I don’t care about with no cover note.

And it is also doomed to failure. Because keywords don’t have passion.

People do.

And if you haven’t already figured this out, let me be the first to tell you. It isn’t HTML or RSS or OPML or JAVA or AJAX or any of the myriad other tech acronyms we can throw in the soup that make all this social media work. And I mean really work. Sure, they provide the technology that lets us have these communications.

But what really powers social media?

It’s people. And their passions.

Find yours.

Tags: blogger relations, social media

Filed Under: Blogger relations, Social media

PR 2.0 at the PRSA Northeast Conference

October 1, 2007 by Susan Getgood

I’ll be in Rochester NY at the PRSA Northeast Conference this coming Thursday October 4th. I’m on a panel with Aaron Urmacher from Text 100 and Chip Griffin of Custom Scoop. The panel is called PR for Web 2.0 – Blogs, RSS feeds, WIKIs, Widgets and more and we’ll be doing it twice, at 1:45 pm and 3 pm.

In good 2.0 style, we’re planning on having a conversation WITH the audience about PR 2.0, not a presentation TO you, so come with questions and comments.

Hope to see you there.

Tags: PR, Text 100, Aaron Urmacher, Chip Griffin, Custom Scoop, PRSA Northeast

Filed Under: Blogger relations, PR

Ways to grow your business? Piss off the moms? Not!

September 26, 2007 by Susan Getgood

I do not have a lot to add to the growing controversy about Facebook banning photos of mothers breastfeeding, while still allowing the proliferation of things like pro-ana (anorexia) sites, other than to say

Huh?

Come on, Facebook, our culture accepts far more titillating images on a regular basis in newspaper tabloids availiable on the newstand, for Christ’s sake. Can you say "nipple slip" and "crotch shot?" Hell, you can probably get those in 10 seconds or less with Brittany, Paris, Lindsay or an inebriated coed, with no baby in sight.

Truly, it is time our culture got over the whole Madonna-Whore complex. Women are NOT simply one or the other. We are both mothers and sexual beings, and when a breastfeeding mom is feeding her child, she’s a mother. Sure, she got there by being a sexual being, but when she’s feeding her baby, it ain’t about you.

Get over your boob fixation. Really.

Mostly for professional reasons I did not breastfeed my son, now 7. My job was very demanding and I was on the road a lot, starting when he was just 3 months old. And he has developed just fine.

But my reasons were my own personal reasons, just as every woman’s are.

If you would not frown on someone feeding a baby a bottle, then you should not frown on a woman breastfeeding. And vice-versa.  It is the same damn thing — feeding a child. And if you would frown on a mother feeding a child, what sort of person are you?

Where would you be if your mother hadn’t fed you?

Tags: breastfeeding, facebook sucks

Filed Under: Blogger relations, Blogging, Social media, Social networks

Not Good Technology

September 17, 2007 by Susan Getgood

Longtime readers of this blog know all about my ongoing saga with the Treo phone and Good Technology.

For new readers, the short version is that Good Technology makes the software for the Treo and the way you get it started is by linking to “get.good.com”  Now, sometimes people have problems and apparently — I don’t have a Treo and never will at this point — there aren’t any support numbers in the documentation. So, being the good netizens that they are, customers go to the Web to look for a phone number. Conditioned to add the www in front of a URL, many land on my Web site, getgood.com, instead of on Good’s site, good.com. And about three or four per week actually call us.

I have blogged about this for nearly as long as I have been blogging.  It took about a year for us to figure out WHY we were getting these calls. You can read my previous posts if you’d like to experience our ongoing discovery.  But earlier this year, we did indeed finally understand what was happening. We thought.

We wondered why folks didn’t understand that a marketing consultant was not the support department for their cell phone. But we figured they probably were just so desperate to talk to someone and get their damn phone working that it seemed worth a shot.

As I’ve written here before, I’ve reached out to both Good Technology and their PR agency using addresses found on the Web site, just to see if maybe they couldn’t do something to stop this annoyance. I do realize that I am just one person, and it doesn’t make sense to redo their software just because I’m regularly interrupted by their customers, but an apology would be nice. Instead my emails are deleted without being read.

So, I’d pretty much given up on contacting Good and writing about it here because it hasn’t done much, well, good. Either they aren’t monitoring blogs or they just don’t care.

I do feel sorry for the callers, so I always explain the situation and give them the correct Web site.

But today we reached the nadir. Something needs to be done. Today, some poor woman from Colorado was on hold for Sprint tech support and was transferred to my number. Apparently by someone at Sprint.

Enough already. Somebody at one of the companies associated with this software, please fix this.

That would be Good Technology, Palm (manufacturer of Treo), Motorola (recently acquired Good) and Sprint.

And an apology would be nice.

Tags: Susan Getgood, Getgood, Good Technology, Palm, Motorola, Sprint

Filed Under: Blogger relations

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