Marketing Roadmaps

Fake/Fictional Blogs

Random acts of blogging

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I have a series of posts in mind to wrap up the year, which I will probably start over the weekend.

For today, I have a whole bunch of interesting stuff to comment on that has accumulated over the past month or so, while I was feverishly working so I could take two weeks off, followed by the mostly off-line vacation. 

In no particular order.

Blog comment spam: I increasingly find myself the victim of blog comment spam. I usually just delete it and move on.  Here are two takes on the issue: from Blog Business World, some ideas for how to manage it and from Jeremy Pepper, some words about blogs that do not allow comments for fear of spam.

One thing I am thinking about: I have noticed that the comment spam always seems to be on the same old posts, leading me to suspect a script of some sort. I AM considering turning off comments on these older posts, with a note explaining why comments have been turned off for any legit folks who want to comment on the topics.

Web 2.0. Okay, I am trying, really, to understand why we need to define a Web 2.0. Sexist though it may be, I’m wondering, is this kind of a "guy thing" — the need to define and box up things? How does any of this help customers and who really cares? Why do we have to put it in a box? Because as Elisa Camahort says in her post, a version number implies something finished and definable,and that ain’t the web that I know.

Seriously, please, can someone explain to me what Web 2.0 is all about, other than a way for companies to promote their offerings ("Web 2.0 compatible, whatever that is), and for consultants and analysts to make money explaining it to everyone. Simple words please. I’m just wondering, "where’s the beef?"

Here are a number of other posts about Web 2.0. I’ve read ’em all, and I am still confused….

I would be remiss if I didn’t comment on the call to action by Steve Rubel for PR agencies to figure out this new media thing. Huh?!  If you don’t know what I’m talking about, actually you are very lucky — it is a tempest in a very small teapot, a major ego-fest and I am 100% with David Parmet: YAWN!! He has the link in his post to the memeorandum thread if you have the inclination.

Those who are doing things will just keep on doing. If you want to posture, position and pontificate, go for it, help yourself to happiness. I’d rather just get on with it. Some other interesting commentary on same: 

Character blogs. As many of my readers know, I have strong opinions about character blogs –I believe they are a valid blog form, albeit hard to do well. About a year ago, this debate took off flying. A year later, here are a couple of anniversary commentaries:

That’s it for random acts of blogging. This weekend I will start my end of year series…..

More on character blogs

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Lots of interesting stuff from my blogroll today. I’ll start with a comment on the July 4th Hobson & Holtz report.

Early in the show, Shel and Neville discussed a query from a listener, Sebastian Keil. Sebastian has a client, a rental car company, that is considering having a character blogging feature on its corporate blog, where the CEO will also blog. The idea was to have an occasional post from a rental car about where it recently went. Neville and Shel discussed the whole character blog thing at some length, and both agreed that it was not a good idea. You should listen to the show for the whole conversation.

It seemed to me that in the discussion about the character blog aspect (a question of form) they were missing the most important element: WHY the company thought this might be a good idea (the issue of content). Because in the WHY was the clue to perhaps a better idea for the company. I sent the following comment as soon as I got home:

As you both know, I am not at all opposed to character blogs in principle. In this case, however, I agree with you both – a character blog in the voice of a rental car is not the way to go.

My advice: I’d focus on two things Sebastian said about the project, first the WHY: they want a way to show all the ways you can use a rental car, and part of the HOW: they plan to put disposable cameras in the cars for the renters to take the pics that would tell the story.

So – I’d go with a customer blog: put the cameras in the cars, and provide an incentive for the renters to tell their stories. Then you post the best ones in the blog. The incentive could be you’d give everyone who used the camera and provided a brief diary of their trip with a custom digital photo album created from the pix and for the ones you actually use, you could give them a free day or whatever discount makes sense. End of day: you get your stories and you increase customer loyalty in the process.

With this format you could do it as a separate blog or on the blog with the CEO, whichever you preferred.

There is nothing wrong with a character blog. It is just a form. But as marketers, we really should look first to the real voices available to us. Odds are, they will be just as, if not more, compelling. Executives. Employees. Customers. Evangelists.

If after evaluating the real voices, you still believe that a character blog is the best choice, by all means, try it. It could be just the ticket. Just remember: it is hard work to make characters real, believable, compelling and consistent. After all, if it were easy, we could all be best selling novelists or award winning screenwriters. And even the best fictional franchises have been known to "jump the shark." 🙂

A character blog isn’t a bad idea just because it is a character blog. But it is a bad idea if there’s a better way.

Roadmaps Round-up

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Adrants on the promotion campaign for the John Twelve Hawks’ book The Traveler.  Program includes a character blog, and as I said in my comments on Adrants, I’ve long believed that fans of books/tv/film will embrace well written character blogs. This is slightly different, as it is promo for a new book, not a build-on to an existing franchise, but it will be very interesting to watch this play out. From my quick glance, the program looks very well done, and there is certainly no subterfuge.

Amy Gahran over at Contentious has a great idea for a unique gift: the gift of conversation.

From Creating Passionate Users, Featuritis vs. the Happy User Peak  Main takeaway: give the right features and make them usable as well as useful. Don’t provide a feature just because you can. Make sure it is something that your user actually wants.

Finally, from Jim Logan, some thoughts about CRM — CRM is an attitude and a set of processes, not a piece of software   Main takeaway: Focus on doing active customer relationship management, using whatever software tools you want, versus on a piece of software as savior.

Roadmaps Round-up May 25th

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From MicroPersuasion, a link to tips for being a more productive blogger

From AdRants, news of a possible fake blog from Panera. For my part I truly don’t have much more energy to devote to this topic, at least for now. So, I stand by what I’ve said before: to be a fake corporate blog, it has to be sponsored by Panera, without the sponsorship being clearly indicated on the blog and without clear indication that the writer is a character, not a real person. If it isn’t sponsored by Panera, but written by someone else for some other purpose (as suggested on the blog’s comments) it still may be stupid and lame, but it isn’t fair to diss Panera for it.  The market will decide about character or fictional blogs — if they creatively meet the needs of their audience, like Manolo the Shoe Blogger or the Audi one for example, they thrive. And if they don’t, they’ll die.