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BlogHer

PR people: do your homework BEFORE you reach out to bloggers

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As we’ve seen this week alone, from the Camp Baby blogstorm and other incidents (like inviting Jewish moms to Disney over Passover), it is painfully apparent that many PR firms and reps reaching out to bloggers don’t do their homework. This is probably the root cause of the most egregious blogger relations SNAFUs. A poorly written pitch makes you chuckle. A poorly targeted one pisses you off.

Some of you may recall my 4Ps of social media:   

  • Prepare   
  • Participate   
  • Then and only then Pitch or Publish.

Companies and agencies spend far more time analyzing every word to create the perfect pitch and putting together spectacular events designed to wow bloggers and customers, than they do on the research — on getting to know bloggers, reading the blogs, figuring out who would be most interested in a particular product or program.

They still play the numbers game — build as big a list as possible, focus on the "top" blogs and bloggers, blast the pitch and see what falls out.  I, on the other hand, am convinced that if you spend the time to narrow your list and reach out to a smaller number of bloggers who will be very interested, you’ll get better results. 

I’ll give you an example. I created a small program for HP last year for the launch of the HP Photo Books. I’ve written about it here before, and we’ll be presenting a case study that includes it at BlogHer Business in April. I’ll publish the full case study here after the presentation, but for now, I want to focus on how we decided who to reach out to with the Photographic Memories component of the program.

You could make an assumption that most moms take pictures of their kids. Pretty safe bet. But the Photographic Memories project involved a time intensive component of writing interviews with the moms for HP.com. We also had a limited supply of the compact photo printers we were offering to make it easier for the moms to try out the books.

Twenty interviews. Something in that vicinity felt right.  With 20, we felt we’d have a nice cross section of women from all over the US with different personal and professional backgrounds. We also wanted moms who were really into their photos, but that didn’t just mean women who were actively engaged with it as a hobby. We wanted a mix of moms that simply liked to take and share snapshots, dedicated hobbyists and professional photographers. Why? Because when other women came to read the interviews, we wanted everyone to be able to find someone they could identify with.

Homework time. I combed through my blogroll of mommy blogs. And trust me, that is a lot of mommy blogs. Looking for moms who wrote about their pictures, often included pictures in posts, and had a Flickr badge on their home page or a special photo album for family pics. I also contacted a friend who is a professional photographer and blogger for her recommendations.

In the end, I had a balanced list of 40 mommy bloggers. Some of them have lots of readers, but most are in what has been termed the "magic middle" – blogs with 20-1000 other people linking to them.

Only 40? I can hear you all now. That’s not a lot. Well no, it isn’t. And that’s the point. If you do your preparation properly, you don’t have to cast a wide wide net. Twenty-two –22 — from that initial list of 40 participated in the project. Even math-challenged me can do that math — more than 50 percent.

Do your homework. Build relationships. Develop programs that offer strong value to both sides. Narrow cast. As narrow as possible. Your program will benefit, and by the way, your selection criteria are much more defensible. One of the things J&J got tagged with this week was reaction from the many mommy bloggers who weren’t invited. The more focus you have, the better off you will be.

Friend and colleague David Wescott of APCO Worldwide has been working on a project for the past year or so with the Council of PR Firms to understand the perspectives of both PR agencies and bloggers. There’s a lot of good information in the study, as well as an opportunity to contribute to future research, so I urge you to check it out. What I found the most interesting was that it clearly proves the biggest disconnect between agencies and bloggers. Agencies think they are doing a good job identifying the interests of bloggers and sending them relevant information. Bloggers resoundingly disagree.

(source: The State of Blog Relations)

Uhmm. Yeah. That would be my experience. And that of many bloggers I know.

We have got to get this right, folks. Bloggers are your customers. How do you want to talk with your customers? Think about it, and think hard.

I’ve said it before, and I guess I’ll say it until we get it right. Bloggers are your customers. It’s about the relationship over time, not overnight. Do you want a one night stand or a commitment?

If you want a commitment, figure out what matters to your customers.

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I am woman, hear me speak

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“If I am not for myself, then who will be for me? And if I am only for myself, then what am I? And if not now, when?” – Rabbi Hillel

Diversity at business, and especially social media, conferences. Still a concept more than a reality, and quite frankly, it feels like we’ve been pushing this rock uphill forever. This week, Lena West started the ball rolling again over at Lipsticking, and Jeremiah Owyang and Elisa Camahort both joined the fray. And now me.

As we all have before. More times than any of us wishes.

Read their posts. Read the comments. There are so many people speaking eloquently on this subject… again … that I don’t have much to add.

Except the following: VOTE WITH YOUR FEET.

Stop going to conferences that do not embrace diversity. And not just gender. A conference full of white faces, whether they are male or female, does not embrace our population. Online or off.

Tell the organizers why you won’t attend … sponsor … exhibit.

It will not change if we do not stop talking about it and start doing something.

For all these reasons, and many more,  I embraced BlogHer from the beginning and am so proud to be part of that community. Man or woman, I urge you to attend BlogHer Business this April in NYC and BlogHer in San Francisco in July.

One of the sessions I’m part of at BlogHer Business is a panel on "Improve this Pitch." We will be focusing on pitches to bloggers  that are ok but could stand some improvement.  No worries though, we promise to share some really bad pitches for your enjoyment as well. Including the crappiest pitch ever. Really.

I’m also doing a case study with Victoria Naffier from HP and Liz Gumbinner, Mom-101, about the blogger outreach programs for HP Photo Books last fall. 

Another conference I urge you to check out is New Comm Forum in Santa Rosa, California at the end of April. I’ll be moderating the luncheon keynote on the first day, a panel of alumni from the conference coming back to share how they used the knowledge gained at the conference in their organizations. Planning to come to New Comm? Next year, it could be you.

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BlogHer Recap Part 2: Everything and the Kitchen Sink

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There was a lot more to BlogHer than a bit of a fuss about public relations, including seeing so many old,  and meeting so many new, friends. Since I am bound to leave someone out if I do a list, know that I was so happy to see or meet you, and was sorry I missed so many people that I know or read. Next year….

This post is going to cover a variety of things, from the unconference on Sunday to politics and why the major media didn’t come to BlogHer.

In fact. let’s start there. Joanne Bamberger of Pundit Mom and  Jennifer Pozner at  the Women’s Media Center have done an excellent job of summarizing the issue: the national media didn’t bother with BlogHer, with 800+ women bloggers in attendance, even though a major policy effort, BlogHers Act, was a key element of the program and Elizabeth Edwards was featured in the closing keynote. Yet a week later. everyone finds time to go to Chicago for YearlyKos. 

Why?

As I posted in a comment yesterday to my previous BlogHer post, I wonder if it was in part because of the absence of assholes?

Bear with me a moment.

It’s a well known fact. Disagreement and invective make better stories than agreement and community. At least as far as the mainstream media is concerned. Don’t believe me? Just pick up your local morning paper and look at the front page. Besides, there really is no other explanation for Ann Coulter.

Why doesn’t the mainstream media understand that 800+ women bloggers are a powerful political presence? Especially in the context of BlogHers Act, a collective effort to make a difference on a significant issue, global health?

 I’m wondering if it is because the BlogHer community generally embraces its diversity instead of encouraging controversy? The media loves arguments and assholes and division, and you know, there is plenty of all three over on most political sites. But 800 women coming together out of a mutual interest in using blogs to share their experiences, whether professional, personal or political, and agreeing to respect the diversity of the community, not proselytize?

Nah. That’s no fun.

It’s also not right. Think about how you can change it.

Moving on, let’s be crystal clear. Just because the BlogHer community isn’t a bunch of jerks doesn’t mean that there aren’t  political differences among the members. Julie Marsh, mothergoosemouse, touched upon them on both her personal blog and on Imperfect Parent. As she notes, the women in the BlogHer community are good at coming together on the areas upon which we agree. But there seems to be a liberal bent, which may be off-putting to more conservative women. How do we embrace both groups? It’s not a trivial question.

Especially in context of the thing that worries me the most about US politics, which is that we seem to have become so polarized (call it red/blue if you must) that we cannot come together on anything. I posted the following on BlogHer a few weeks ago and Lisa Stone referenced my question during the Edwards keynote:

I continue to be inspired by how EE called Ann Coulter on her lies and innuendo. I would be very interested in her take on how we can return the level of US political discourse to conversation about issues. Versus the hyperbole, innuendo, cult of personality and battle of the soundbites it has become.

Can we? Or have we become so polarized, so divided (call it red state blue state if you want) that we can’t talk about issues, we can only talk from positions?

If we do not agree on gay marriage, does that mean we cannot discuss healthcare? If we do not agree on abortion rights, does that mean we cannot discuss childcare? If we do not agree on the war, does that mean we cannot discuss the economy?

Certainly, it is in the best interests of the major political parties that we stay so divided. But is it in ours? I do not think so.

———————–

Okay, that’s the political discussion. On to social media. As I mentioned, I attended the unconference, sponsored in part by my client HP, and I have nothing but good things to say about it. The format and facilitation were great, and I got as much out of my four hours there as I did from the previous two days. That wouldn’t necessarily be the case for every BlogHer, but for us quasi or totally techie social media types, it was heaven! I wish I could have stayed until the end.

I participated in three topics: advertising on blogs, the death of communities and how do we define social media. The discussion was terrific, and I can in no way do it justice here. My notes are pretty awful 🙂

But I would like to share with you some things I shared with my fellow "open spacers" last Sunday.  And not just that John Mackey from Whole Foods was a jackass for his anonymous Wild Oats bashing, which he was but I’ll let others wax eloquent on that. I have no time for a public company CEO with so little responsibility to his shareholders.

Back to the unconference. The three sessions I participated in gave me an opportunity to share two themes that I have been noodling for quite some time. The response in Chicago was pretty positive-  thanks, BlogHers, and Hims. Would love your thoughts as well.

First, a common issue that seemed to underly all the discussions was the delta between what customers/bloggers are interested in, and what companies seem to put out, whether in advertising, blogger relations or communities. I’ve long thought of it in terms of product — task — emotion. Companies love their products, sometimes understand that tasks, not features, motivate, but rarely understand that the true motivation is the underlying emotion: WHY the person wants to do the task. Jack Vinson from Knowledge Jolt, created a good example from my starting point: We understand that the drill (product) is purchased to drill holes (task) but what we miss is that the real purpose is to build a birdhouse and watch birds.

There is almost always a higher order, emotional purpose. Look for it.

Then over lunch, we tried to come to a definition of social media, and were only slightly sidetracked by Whole Foods and furries, but not thank heaven, in the same sentence. Mackey is a vegan after all.

I shared a construct that drives my thinking of social media. For me, social media are the tools that let us return to a simplicity of communication not dissimilar from the village. Here’s how it goes.

Way back when, we had villages. And in the villages, everyone knew everyone. Call it the beat of a drum or gossip or simply society. People spoke with each other, and directly learned what they needed to know. And then everything exploded. The Industrial Revolution begat the Modern Age, and mass media intermediated. You didn’t get your information from someone you knew. You got it from Huntley & Brinkley, Chancellor, Tom, Dan and Peter. Mass media became the filter to our experience.

And then the Modern Age begat the Internet. And social media tools like blogs and social networks and Twitter and whatever comes next…. they allowed us to talk to each other again. Directly. Without editors.

Which means we filter a lot of crap. But it also means that a landlord can’t bamboozle a young couple. And companies can’t dismiss warranties. And a whole lot of other things.

Because we know each other again. In our little village called the Internet.

At least that’s how I see it. What do you think?

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A word about breast cancer

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Cross posted to Snapshot Chronicles

Just before BlogHer, I started reading Toddler Planet, the blog of an incredibly courageous woman who had to change her plans to attend the conference because she had been diagnosed with inflammatory breast cancer, a particularly nasty and often undetected form of breast cancer, and her chemo was scheduled to start the same week.

She has written a post about the disease and asked fellow bloggers to repost as much or as little of it as they wished. Please spread the word, and if you are so inclined, make a donation to Susan G. Komen for the Cure.

Here is WhyMommy’s post:

We hear a lot about breast cancer these days. One in eight women will be diagnosed with breast cancer in their lifetimes, and there are millions living with it in the U.S. today alone. But did you know that there is more than one type of breast cancer?
   

I didn’t. I thought that breast cancer was all the same. I figured that if I did my monthly breast self-exams, and found no lump, I’d be fine.

Oops. It turns out that you don’t have to have a lump to have breast cancer. Six weeks ago, I went to my OB/GYN because my breast felt funny. It was red, hot, inflamed, and the skin looked…funny. But there was no lump, so I wasn’t worried. I should have been. After a round of antibiotics didn’t clear up the inflammation, my doctor sent me to a breast specialist and did a skin punch biopsy. That test showed that I have inflammatory breast cancer, a very aggressive cancer that can be deadly.
   

Inflammatory breast cancer is often misdiagnosed as mastitis because many doctors have never seen it before and consider it rare. “Rare” or not, there are over 100,000 women in the U.S. with this cancer right now; only half will survive five years. Please call your OB/GYN if you experience several of the following symptoms in your breast, or any unusual changes: redness, rapid increase in size of one breast, persistent itching of breast or nipple, thickening of breast tissue, stabbing pain, soreness, swelling under the arm, dimpling or ridging (for example, when you take your bra off, the bra marks stay – for a while), flattening or retracting of the nipple, or a texture that looks or feels like an orange (called peau d’orange). Ask if your GYN is familiar with inflammatory breast cancer, and tell her that you’re concerned and want to come in to rule it out.

There is more than one kind of breast cancer. Inflammatory breast cancer is the most aggressive form of breast cancer out there, and early detection is critical. It’s not usually detected by mammogram. It does not usually present with a lump. It may be overlooked with all of the changes that our breasts undergo during the years when we’re pregnant and/or nursing our little ones. It’s important not to miss this one.
   

Inflammatory breast cancer is detected by women and their doctors who notice a change in one of their breasts. If you notice a change, call your doctor today. Tell her about it. Tell her that you have a friend with this disease, and it’s trying to kill her. Now you know what I wish I had known before six weeks ago.

You don’t have to have a lump to have breast cancer.
   

teamwhymommy

 

P.S. Feel free to steal this post too.  I’d be happy for anyone in the blogosphere to take it and put it on their site, no questions asked.  Dress it up, dress it down, let it run around the place barefoot. I don’t care.  But I want the word to get out.  I don’t want another young mom — or old man — or anyone in between — to have to stare at this thing on their chest and wonder, is it mastitis?  Is it a rash?  Am I overreacting?  This cancer moves FAST, and early detection and treatment is critical for survival.
   

Thank you.

Post-BlogHer Recap: In Which I Contemplate the Woodshed

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This summer, BlogHer was a completely different experience for me than in past years. It was the first time I wasn’t speaking, although I did end up volunteering at the Birds of a Feather sign-up, which was a great way to see everyone, if only for a few moments. It was also the first time I went as both a marketer and a mom. In previous years, including this past Spring at BlogHer Business, I went to the conference with pretty much with just my marketing hat on. Don’t get me wrong – I was a mom then too, but I didn’t have a personal blog.

I do now. Snapshot Chronicles is all about taking pictures of and with my seven-year old son. A major reason to attend BlogHer was to talk about SC and a photo contest for kids I am co-sponsoring this summer with a couple of other women bloggers, Tracey Clark and Sheri Reed.

But I also had my marketing hat on.  I’ve developed a project for a client that I truly believe mom bloggers with a specific interest will want to participate in. I knew quite a few of the women on my "possibles" list would be at BlogHer, making the conference an ideal opportunity to quietly sound them out. How did I know they’d be there? Because I read and comment on their blogs. And for a lot longer than a week before BlogHer.

What does this have to do with the woodshed? Patience, grasshopper, I am getting there.

BlogHer itself was great, especially the unconference on Sunday (more on that in my next post), and I felt like I accomplished what I set out to do over the three days. However, I was a little disturbed by the anti-PR sentiment at the state of the momosphere panel on Friday, and my feelings of unease have only intensified over the past few days as the posts, and comments, have been flying fast and furious about taking PR people to the woodshed and how much we (marketing and PR folks) suck.

I’m not taking it personally, mind you. At least not too much. Helping companies do blogger relations right has become a large part of my professional work. I write and talk about it all the time,and work very hard to make sure that my clients’ programs are a win-win for everyone. In fact, I advise clients if they aren’t willing to do it right, don’t do blogger relations at all. Spend your money on advertising or trinkets & trash.

So even though I know it is not personal, it’s hard not to take offense at the blanket statement that "we know you don’t read our blogs."  I do read the blogs. I read about 500 blogs on a regular basis — mom blogs, food blogs, military blogs, tech blogs, travel blogs, health blogs, film blogs, marketing blogs, PR blogs, education blogs, and more. Sure, I enjoy the mom, marketing, photo and PR blogs the most because that is where my personal interests lay, but you cannot do blogger outreach well if you don’t get to know the people behind the blogs. Because it isn’t about inanimate things called blogs. It’s about people.

And getting really personal here, I think the momosphere has forgotten that there are people, real people, on the other side, trying to do this right. And a lot of them are women. An awful lot in fact. PR as a profession is well known to be a female-dominant industry. And by that I mean there are a lot of women in it, most often at the lower and mid levels. No matter what anyone tells you, PR is still male-dominated; men run most of the big agencies. And we sort of kept that meme going at BlogHer, since Jory only had time to call on two people from PR, both men.

Today, I feel like you want me to apologize for my chosen profession. And I just don’t feel like apologizing. Not for what I do for a living. Not for corporate America. Not any more. Women do that way too much for things they didn’t do.

So, my friends, readers and fellow BlogHers, I ain’t going to the woodshed. Not today.

Many of us want to get this right. And for outreach to all bloggers that our companies and clients might want to talk with, not just moms. Because those of us that "get it," get that there are much better ways to reach out to our customers. Not mass, generic, white-bread messages designed to appeal to all, offend none, and end up doing nothing much for our companies or our customers. 

Simple stories that speak directly to people, not at them. Programs that give the bloggers access to people (Gloria Steinem), places (backstage at Sci Fi Network) and things (umm "toys") that in turn provides fodder for posts and podcasts. Not to mention the possible other benefits 😉

Programs that donate both goods and dollars to charity, often chose by the bloggers themselves. Outreach that focuses on the bloggers and their needs/wants, not just the company’s. There are good blogger relations programs, and good PR/marketing folks. Really, we aren’t all assholes. At least not all the time.

So judge me, judge us, on what we do. Not on what others do. Or don’t do. As I said, I try hard to get it right. If I fuck up, tell me. If you have suggestions, tell me.

But don’t assume that every PR outreach will be lame and impersonal. Some will be, but some will be interesting opportunities that you’d want to do. But you won’t get the chance if you completely close your mind to the possibilities.

One last comment, and then I will step off my soapbox. There is a diversity issue, no question. Mainstream media is pretty white bread, white man, and much of that has crept into the blogosphere as well. It’s why BlogHer exists, my friends; remember guys don’t link?.

How do we change it? Talk about it. Educate. Maybe even reach out to companies with products we’d like to evaluate and see if they come through.

I have some other ideas, which I am noodling around as I contemplate, but refuse to enter, the woodshed. And I may just be calling on you for advice.

So please don’t delete my email before you read it.

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