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The Myth of Organic Scale

November 21, 2017 by Susan Getgood

Massive organic scale for branded content, whether sponsored video, editorial or influencer posts, is a myth. A pretty, shiny, elusive myth.

It was always something of a pipe dream. Those of us in the business learned quickly that we need to use amplification media to reach large numbers of consumers with our messages. No matter how large the organic audience of a website or influencer blog, we could not target content the same way we could ads. Drop that excellent post into a banner or native amplification ad, and I could be sure that moms of elementary school children were exposed to the sponsored juicebox posts.

This doesn’t minimize the value of the authentic voices who create sponsored posts on their blogs. Their endorsement of the brands they love drives consumer engagement with the brand in ways that traditional advertising never could. But we are lucky if 5% of a blog’s readers read any given sponsored post during the typical 6-8 week timeframe of most digital campaigns. If we want to drive that number up, we need to drive traffic to the posts.

Paid media is one way to do it. The other common way to drive traffic to our content is through social posts, both paid and earned. When a reader magically clicks the SHARE button, that earned share is GOLD, providing both engagement and amplification. Paid promotion is everything from asking the author to promote her post on social to engaging microinfluencers to share out links to branded content to standalone social posts that act as the endorsement and deliver the brand message directly to the audience.

And no matter how you look at it, for the most part, organic scale is a thing of the past on social. The most popular platform in the world is Facebook, and its branded content policy and content algorithms are designed to support its business model, to sell access to the most targeted audiences in a variety of ways. Ads are but one way to reach the Facebook user. If you want sponsored posts and branded content to reach as much of the target audience as possible, you have to boost the posts. The other platforms may be less obvious or less advanced (and certainly smaller), but the fact remains that paid social is the best solution for scaled amplification.

I’ve stopped worrying about whether that is a good or bad thing for influencer marketing. It just is, and your branded content programs, whether publisher- or influencer- driven, need to include paid social as an amplification tactic. We need to worry less about whether something was paid or earned, and more about whether it is shared.

Influencer – ie consumer – endorsement is the most powerful testimonial for a brand. A good influencer marketing program focuses on activating the right influencers to share about a brand, and then amplifying that content so it reaches the largest possible number of other consumers. I’d rather see brands regularly work with a smaller number of influencers, but in deeper relationships (brand ambassador, content partner, etc.) and supplement that core group with scale microinfluencer activations when they have product launches, major initiatives etc. This delivers the largest possible impact for the brand.

In a blog-based campaign, the initial posts carry the authentic endorsement of the influencers, and reach their organic audiences, some of whom will engage with the brand by commenting or sharing the content. This content is the irreplaceable foundation of the social strategy. For scale, we then have to amplify.

The amplification strategy has two parts. The first phase broadens the reach of the initial posts with social shares and paid media designed to scale the targeted audience for all the content. The second phase evaluates the best performing content and boosts it on social to extract maximum value from the best content.

Social-first programs generally skip the paid media phase, and jump right to boosting the best performing posts, although I have always wanted to develop a really well-done native ad treatment to amplify Instagram content back to digital with an e-commerce component.

Bottom line, matter how much organic reach your chosen influencers have, it’s never enough. Adding paid amplification delivers the targeted scale needed to maximize message awareness and optimize engagement with the audience.

Organic scale is a myth, but that’s okay. Like most myths, the truth is less sexy but it works just the same.We still can get the results we need.

Filed Under: Blogging, Branded content, Content marketing, Digital media, Influencer Marketing, Social media, sponsored posts, The Marketing Economy Tagged With: Advertising campaign, Facebook, Instagram, Social media

2014 in Review: Some of my favorite sponsored content programs (part 1)

January 5, 2015 by Susan Getgood

Disclosure: I am Senior Vice President, Integrated Marketing at SheKnows Media. Advertising and social media marketing programs are a significant source of revenue for my company and for the bloggers in our advertising network.

In my job at BlogHer, and now at SheKnows Media following its acquisition of BlogHer, I am privileged to work with our client brands and our community experts, bloggers and social influencers on some truly excellent sponsored content programs. To start off this year, in my next few posts I will share a few of my favorites from 2014, along with why I think the content created in these programs was so compelling and successful. Actual results are confidential, but I can share that the programs delivered strong brand engagement.

Here are the first two: JCPenney and Chevrolet Traverse.

JCPenney BlogHer programJCPenney – Five bloggers were selected to participate in an 8 month brand ambassador program, creating content for their own blogs, sharing with their followers on their social graph and contributing to JCPenney’s Pinterest boards.

Why I love this program: The extended timeframe allowed the bloggers to really get to know the brand, and vice versa!! During a two-day immersion event at JCPenney headquarters in Plano, Texas, the bloggers were treated to presentations from JCPenney fashion, hair and home style experts as well as a private tour of the store, and were able to use the great information shared during those sessions throughout the year. We also created custom videos for each blogger during the Plano trip to share with her readers why she was excited to be working with JCPenney:

  • Jill Nystul, One Good Thing by Jillee
  • Jamie Reimer, hands on as we grow
  • Rebecca Lindamood, Foodie with Family
  • Natalia Simmons, Ma Nouvelle Mode
  • Meseidy Rivera, The Noshery

Chevrolet Traverse –  Ten bloggers were selected to drive a Chevrolet Traverse for a week, documenting their experience using dashboard-mounted video cameras. We then edited their videos into short documentary videos to accompany their sponsored blog posts. Start with their posts and videos looking forward to the experience before you dig into the reviews.  An additional group of bloggers wrote aligned posts about family travel memories to support the theme of family togetherness and provide context for Traverse messaging.

Why I love this program: Bloggers in cars! Dashboard cams! But none of the shaky-cam that often makes experiential video painful to watch. Our professional editors provided upfront guidance to the bloggers, and then edited the raw footage into tight stories to accompany the bloggers’ posts.  This “premium UGC” approach delivers a production quality that lets the story shine through and brings all the videos together into a cohesive series. I also love the juxtaposition of the experiential program with the more reflective aligned posts, allowing us to reach the audience through two very distinct types of content.

Filed Under: Content marketing, Influencer Marketing, sponsored posts

Blogger Compensation: How Much is a Sponsored Post Worth?

August 6, 2014 by Susan Getgood

Cross-posted on BlogHer

Disclosure: I am Vice President, Sales Marketing at BlogHer. Advertising and social media marketing programs are a significant source of revenue for my company and for the bloggers in our advertising network.

BlogHer 2014. We just celebrated the 10th anniversary of a little conference held to tell the world: Here are the women who blog.

Many things have changed in the social media landscape since July 2005. But a constant, at least in my little corner, is that social media offers consumers an opportunity to have a voice about the products and services they buy. To share their customer experiences (good or ill). To actively participate  in the marketing cycle as endorsers of the brands they love. Preferably compensated.

Compensation. That’s our topic today. What should a blogger be paid for a sponsored post? How much is that tweet worth?

In my job at BlogHer, I lead the teams that create and execute our custom sponsored programs. Blogger payment is a topic that we address on a daily basis, and I shared some of our practices in a Business Fundamentals session about monetization in a session during the conference.

Here’s the gist.

Task + Reach + Performance = Fee

The baseline for payment for a sponsored blog post is the task.

  • What are we asking the blogger to do?
    • Simple post? Cover an event? Develop a recipe? Create a Craft or DIY How-To? Produce a UGC video? Participate in a custom video program? Is travel involved?
  • Does the blogger have special or unique expertise?
  • How many hours will this take? At a reasonable hourly rate?

Then we factor in reach, both monthly blog pageviews and overall social reach on Facebook, Twitter, Pinterest and Instagram. If you’ve ever wondered why some bloggers get paid more than others for similar work (whether from BlogHer or another network or social media/pr agency), your answer starts with reach. Absent other data (and more about that in a moment), potential reach is the most common proxy for influence.

Influencers with more scale can get higher fees. Usually. But sometimes the program just doesn’t have the budget. We don’t mind if bloggers ask for more if a program appeals to them but the fee seems low. Just as long as they aren’t offended if the answer is no.

But task and potential reach are not end game. They are a good start, but end game is results. The more a blogger is able to link back to actual results achieved for brands, the better fees she can command for future work.

Bottom line: Size matters. Influence matters more. Results matter most. 

We’ve been doing sponsor programs since 2008, and have accumulated quite a bit of data on typical results. We use this data to predict program performance when calculating our guaranteed results for sponsored programs. Key measurements include number of post page views, both absolute and as a percentage of monthly traffic, total comments, earned social shares/pins, and clicks to sponsor site.

Starting later this summer, we will be sharing this proprietary data with the bloggers in our sponsored programs. Via their private BlogHer profiles,  they will be able to see how their own posts are performing and better understand how their posts and social sharing contribute to a program’s success. We will also share historical benchmark data so they can measure their performance. Eventually, and we will give our bloggers plenty of notice, we will be using this results data in our fee calculations. Task and reach will always matter, but historical results will be a factor. This should be particularly welcome news to mid-size bloggers with loyal audiences that read and engage with multiple posts every month; these “magic middle” blogs should compare quite favorably to much larger blogs that get a big chunk of their traffic from one-time search engine visitors.

Exciting times. And more to come.

 

Filed Under: Blogging, BlogHer, Influencer Marketing, sponsored posts, The Marketing Economy

A practical definition of content marketing

June 8, 2014 by Susan Getgood

Disclosure: I am Vice President of Sales & Influencer Marketing at BlogHer. Advertising and social media marketing programs are a significant source of revenue for my company and for the bloggers in our advertising network.

Content marketing. It is the hot topic of 2014. And like “native advertising,” there are as many definitions of and opinions about it as there are marketing pundits on the interwebs.

Far be it from me to back away from a challenge.

Linguistically, content marketing simply is using “content” to market products and services. But what exactly is this thing called “content.” Channeling Inigo Montoya (http://en.wikipedia.org/wiki/Inigo_Montoya), it is entirely possible that this word does not mean exactly what we think.

Let’s stay simple to start. Brands are using “content” as distinct from “advertising” to promote their products. This can take many forms:

  • sponsored posts — on blogs and mass media sites (advertorial)
  • sponsored editorial
  • in native ad units
  • editorial on brand sites

Sponsored posts often integrate the brand into a story, not dissimilar from old style advertorial, but quite a lot of this content is just, well, content brought to you by a sponsor, either intermediated by a publisher, like Forbes BrandVoice or Mashable or direct, like Coca-Cola’s new content site, Coca-Cola Journey.

Mashable Screen Shot for content post

Example of integration of sponsored editorial: Is Your Cash Working for You?, sponsored by American Express

On some level, this is the fulfillment of the promise of the World Wide Web — build a terrific website and your customers will come to you, with the twist that we finally get that reading about the products isn’t the attraction. It’s useful and when you are ready to buy, critical, but product websites are selling tools, not marketing tools. They matter once you are in the consideration phase.

What attracts the consumer is storytelling.

And now brands are joining their customers as the publishers of content. If 2004 was the beginning of the rise of the citizen journalist, 2014 may be the birth of the brand journalist. This has implications for the quality of the news we consume, and already has had an impact on mainstream media. Advertorial content is increasingly front and center on mainstream media sites, with varying degrees of disclosure. More on that another day.

The long term impact of this shift on the independent,  read objective, journalist remains to be seen but the shift to brands as the direct funder of our news feed is already exerting a tremendous pressure on prices.

The quality of online content is also at some risk… The costs of feeding a machine that relies on new stories every day is why newspapers began selling advertising in the first place. Unlike an advert,  which is “create once, play many,” and works because of its simple, entertaining, purchase-oriented message, content marketing requires new stuff every day. The temptation is strong to sacrifice quality for volume.

But simply shoving a lot of words into a funnel isn’t going to have the long term effect we want. We need deeply engaging content that will connect consumers with our value proposition in a meaningful way and encourage them to consider our product or service. Bottom line, much as I love the quizzes, and top 10 lists, their impact is fleeting when it comes to long term engagement.

Collectively, we –marketers, consumers and publishers — need to take a step back and commit to creating and supporting GOOD content.

What’s good content in this context? It’s well-written content that engages the audience with a story, and connects with the brand message in some fashion. It can be tightly integrated like a review, loosely integrated like many sponsored posts or simply aligned editorial brought to you by the brand, with a brand message at the end of the post or article.

While brand marketers can, and should, produce material to feed the content marketing machine, the best stories will come from the community. No matter how well we write, we shouldn’t try to copy community-created content. It is extremely difficult to excise our passion for our brand from the story, and, as has been proven time and again, with good stories and bad, there is nothing more powerful than an engaged consumer.

Use your marketing passion to create the brand material for your content funnel that consumers rely on for more information about a product – micro sites, Facebook pages, Pinterest “catalogs,” and help your customers channel their passion into storytelling. Find and nurture your evangelists. Let them create the content and stories that matter with your support, either directly sponsored by you, or syndicated for re-use. A story may not be new to you, but it will be new to someone.

Personally, I’m excited about the potential for content marketing, and true partnerships between companies and their customers, brands and bloggers, to tell the stories that connect us with each other and with the brands we love. It’s what I’ve been hoping this interweb would morph into since I started writing about the space in 2004.

Here are some oldies but goodies from my archives on the topic of the brand-blogger connection:

  • https://getgood.com/roadmaps/2008/08/13/the-secret-sauce-for-the-perfect-pitch/
  • https://getgood.com/roadmaps/2009/01/11/the-importance-of-value-and-values-in-social-media/
  • https://getgood.com/roadmaps/2009/03/18/blogger-outreach-shared-values-and-cotton-swabs/
  • https://getgood.com/roadmaps/2009/02/23/engaging-with-your-community-your-customer/

Other writers who touch on this topic that you might enjoy: Rebecca Lieb, Christopher S. Penn.

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Filed Under: Blogging, Content marketing, Influencer Marketing, sponsored posts Tagged With: BlogHer, Content marketing, Marketing

The Marketing Economy: Why advertising still matters in a social media, word-of-mouth world

April 15, 2013 by Susan Getgood

Disclosure: I am Vice President, Influencer Marketing at BlogHer. Advertising and social media marketing programs are a significant source of revenue for my company and for the bloggers in our advertising network.

Anyone who knows me, even a little, knows how passionate I am about word-of-mouth marketing and the amazing potential of the voice of the customer (blogger or simply happy camper) to move the needle for brands. It’s part of my professional DNA, and was even before the advent of social media. Back then we called them testimonials and put them in case studies and adverts, but the principle was the same. People like to hear from real people.

My passion for tapping into real voices, real stories is one of the reasons I joined BlogHer nearly three years ago. As part of this team, I am able to help connect brands and bloggers in mutually beneficial ways more than I ever could as a solo independent consultant.

No one is more passionate than I am about the real stories about life and about brands revealed by social content every day.

But I still believe in advertising. Just as passionately.

Saying that the digital banner is “dead” or no longer relevant in today’s marketplace is premature. The banner is only dead if we let it be so, and if we do, shame on “us.” The marketing economy needs advertising  just as much as it needs public relations and word-of-mouth marketing and sponsored content and direct response and every other element of the marketing mix. For a number of reasons.

First, consumers need and want to hear directly from companies about their products. Advertising is the most efficient way to reach a lot of people at a relatively low cost; the company can deliver a consistent controlled message to exactly the audience it wants to reach. Keep in mind — it is not that consumers don’t like ads; it’s that we don’t like BAD ads.

It’s incumbent upon the industry to develop creative, compelling digital ads that help brands move the needle. Should ads use more social content? Sometimes, and the IAB has addressed this with new units like the Portait (one of the Rising Stars). But abandoning the digital banner in favor of “native advertising” (whatever that is, and more on that in a moment) is a fatal error that will destroy the balance of the marketing economy. We need both.

Here’s the thing. Whatever you call it — “native advertising” or sponsored content (my preference) — it relies on the existence of publishing vehicles, whether mainstream media sites like Mashable and Forbes, or independent publishers like the bloggers in the BlogHer Publishing Network. And without advertising revenue, these publishers will be in a world of hurt. Why? Sponsored content revenue is active revenue; the publisher has to create this content, and that costs. Time at best, and in the case of larger publishers, money too. Advertising revenue is passive, and scales easily.

Bottom line, without advertising revenue, the blogs we depend on for word-of-mouth marketing might not exist. It’s no different than the long ago print days, when I managed marketing for tech firms; our policy was that if we believed a publication was appropriate for our press releases, we would at least consider it for our advertising dollars. Sometimes we just couldn’t afford the rates but we understood that the publications we relied on, relied upon advertising to pay their bills.

It is no different for bloggers.

Before I move on to my final point about why  advertising matters in the social marketing economy, I want to address the term “native advertising.” I wholeheartedly agree with Lori Luechtefeld, the author of recent iMedia Connection article, Why “native advertising” must die. She points out that we already have terms for the acceptable activities usually bundled under the term native advertising — to whit, sponsored content and advertorial –so why do we need a new term? The third concept, the misdirection, or deliberate masking of the advertising nature of the content, is a betrayal of consumer trust. She writes:

“But that third manifestation of native advertising? The Misdirection? If marketers and publishers have coined the phrase “native advertising” with the hope of legitimizing practices like that, then we’re all in deep shit. That’s a battle that reputable publications have been fighting since the dawn of journalism, and for good reason. If you blur the line — especially intentionally — between editorial and advertising, you will lose reader trust. And then you’ll lose readers. And then it’s pretty much over.”

Not to mention, this sort of misdirection would  be a flagrant violation of the FTC Guidelines for Endorsements and Testimonials.

Finally, in the social marketing economy, we need to stop worrying about whether content is paid owned or earned. What matters is whether it is shareable. Likewise, we need to get rid of “viral” as the Holy Grail of social marketing. In the real world, viruses are BAD, and by and large, when it comes to corporate content, bad news spreads far faster than the good. What we need to focus on is creating compelling content that speaks to our consumers, not at them. That they will want to share. That’s what creates the “network effect” we are looking for when we say we want our content to go viral.

What we really want is for our customers to share our story with their friends, whether they first saw it in an ad, or on our website or Facebook page, or in sponsored content on a blog or the social graph.

Or all three.

Because isn’t that what REALLY moves the needle, when our customers are engaging with us across multiple platforms, in multiple ways. It’s not about a single click-through. It’s the cumulative effect of all the ways the consumer can engage with us in the balanced marketing economy.

Ads are part of that, and we need their storytelling just as much as we need blogs and editorial, Facebook and Twitter, Pinterest and Instagram, and whatever comes next.

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Filed Under: Advertising, Blogging, Social media, sponsored posts, The Marketing Economy

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