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Marketing Roadmaps

Archives for March 2006

Monitoring the Blogosphere

March 3, 2006 by Susan Getgood

Last week, smart PR blogger John Wagner (On Message) had a great post about monitoring blogs  Use PR Sense when monitoring blogs. He pointed out, rightly, that not every comment merits a response. Sometimes, many times, what a company can learn by monitoring can be just as valuable.

Today, Washington Post has a front page article that provides two examples of companies (ConAgra and HP) that have done just that: paid attention to customers’ online comments and made smart business decisions as a result. First seen on The Bivings Report.

Filed Under: Blogging, Customers, Marketing, PR

Rumours of my death have been greatly exaggerated said the Press Release

March 1, 2006 by Susan Getgood

The actual Mark Twain quote is "The report of my death was an exaggeration."

When it comes to the much maligned press release, no matter how much some might wish the death notice to be true, the press release as a form is actually doing its job just fine. It tells you who, what, where, when, why and usually how.

Well written press releases do so with an economy of language that gives the reporter the facts and encourages him to search out more information to make the story "his." And, as I and so many others have said (many of whom will be linked to below) the press release is only one tool in the practitioner’s kit. The communicator who relies solely on her release to tell the story deserves to be in the Bad Pitch Blog.

So what’s the problem? Why do so many want to read the last rites over the press release?

Here’s my .02 —

There is an awful lot of shoddy PR practice. Full stop. Fluffy, content-free press releases masquerading as news. How can they pitch some of this stuff?

I lay much, but not all, of the blame for this on the press release being used as sales collateral. And I don’t mean the incidental use of a press release in the sales process. I mean the deliberate writing of press releases to be used by sales people with prospects. I think that’s why so much fluffy stupid language crept into the press release, and folks started to forget to make each announcement pass the "newsworthy" test.

The press stopped being the principal audience for many. The form of the release and the practice of PR suffered as a result.

It is okay that press releases are picked up on search engines and used by sales people in the sales process. It is NOT okay to forget that a press release should first and foremost be a NEWS release.

There are other ways to communicate sales messages. Specifically, advertising and direct mail.

There are other ways to pitch more complex stories to a reporter. Pick up the phone and call. If you haven’t been trying to pass off crappy sales collateral as news, the reporter might just take your call.

The practice of public relations is not defined by the press release. Yes, it has its problems, but these will not be solved by getting distracted by the press release red herring. We have to stay focused on the larger issues — how to improve the practice of PR, how to integrate the new media (without throwing out the baby), and ultimately, how to best serve the communication needs of our clients and companies, irrespective of the tool. Need a chisel, use a chisel. Need a mallet, use a mallet. And so on.

There are a lot of bright folks blogging about PR. Below are some of the recent posts I’ve run across.

Tom Foremski is wrong (Kevin Dugan, Bad Pitch Blog and Strategic Public Relations)
Killing the press release (Shel Holtz)
Start Spreading the (Fake) News: A Ratings System for Today’s Modern Press Releases, from a new blog I just discovered today, Below the Fold by Gary Goldhammer
Kicking the dead dog — new meme, Tom Murphy, PR Opinions
Is This About PR’s future? – Or Journalism’s??  and Is this the press release of tomorrow?, Todd Defren, PR Squared. Note: in the second post, Todd and team address the critcisms of Tom Foremski’s Die Die Die post

I’ve also written about this more than once. Here’s the link to all my posts in the PR category. Many of them touch this topic.

Foremski seems to really like what the Shift folks did, and while I think it is a great exectution of Foremski’s wish list, I’m hard pressed to see how it is any different than what many PR folks already provide to the media — fact sheets, background materials and so on.

Or that it solves the practice problems we’ve identified, ’cause let’t face it, a crappy pitch will still be crappy, regardless of format.

After I finished writing the first draft of this post and was creating my links list,  I ran across Steve Rubel’s post Everything is a press release. While I appreciate the sentiment, I respectfully disagree. In fact, I believe that the use of blogs and other social media in the dissemination of news is an important adjunct to the press release, but it does not replace the press release. Outside of the pr/marcom industry, we cannot and should not expect bloggers to do the same job as a good PR person in covering all the bases in an announcement.

Blogs can absolutely disseminate news, but we still need the form of a press release in many instances. It is as good a form as any, and if you want to call me a dinosaur for defending it, just pick a cute one. I don’t mind the one in the PR Squared announcement.

Tom Murphy (above) refers to kicking the dead dog. Well, there’s also another phrase that fits this situation:

When it comes to "the press release is dead" meme, that dog don’t hunt.

*******************************************

Update March 2: Andy Lark weighs in as well, expressing the same frustration many of us feel at the "press release is dead" meme. He wishes we could just stop talking about it. I suspect we will, for a while. Then, someone will start a new blog or something will happen or maybe a new Web 2.0 "thing" will be announced that promises to "revolutionize" PR. It almost doesn’t matter what, but someone, somewhere will type the fateful words, "the press release is dead" or something similar. And even though we are tired beyond measure of this discussion, we’ll all jump in again, to varying degrees. Because if we don’t join the conversation, it will go on without us. And then we really will be dinosaurs.

Filed Under: PR

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