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Marketing Roadmaps

Blogging

Is “earned media” an anachronism?

June 19, 2011 by Susan Getgood

anachronism — A thing belonging or appropriate to a period other than that in which it exists, esp. a thing that is conspicuously old-fashioned (Source: Google Search)

Perhaps anachronism is a little harsh, but not by much. The whole concept pf earned media, as part of the triumvirate of Earned, Paid and Owned, has always been a little squishy. There’s just something a little bogus in the idea that the story being told was so tremendously good that the brand earned its non-paid media mention in a story, when of course brands, entertainment properties and celebrities spend millions of dollars every month to PR agencies and publicists to obtain these placements. There’s nothing unpaid about earned media.

Nevertheless, earned media  is where “we” have been accounting for the results of blogger outreach and other word of mouth engagement programs. In part because many early social media engagement programs originated in PR agencies for whom the earned media model made sense (or at least as much sense as it ever will.)

Certainly more so than paid media, which was clearly understood to be paid advertising media, and owned media, which is a bit more complex but boils down to the assets that the company controls – its packaging, trucks, website and so on.

The problem is that nothing is that simple. It never was, but social media and the rise of the engaged consumer has changed the dynamic to the point that classifying things into three buckets just doesn’t work any more.

Blogger outreach programs often include freelance fees paid to the bloggers for their work. So that’s paid media, I guess. When readers of those posts leave comments or post to Facebook or tweet about the posts? Earned. What about if the blogger who was paid to write a post, either a sponsored post on her own blog or as a freelance assignment, tweets it out on her own initiative?

Digital ads almost always include Share icons for Twitter and Facebook. So the media is paid, but the sharing is what? Pearned, for paid + earned?

And then there’s Facebook. How do we classify the activity on Facebook? A brand page is owned, I suppose. But are the comments earned? And what about custom promotional tabs? Are those owned or paid? And when someone shares it, is it now earned?

Clearly, we’ve outgrown these simple models of Paid, Earned and Owned.

What matters is whether consumers want to share. It doesn’t really matter whether the story you are telling starts in paid, earned or owned media.

Will consumers share it?

This concept of shared, or shareable, media is easy to understand. Much harder to execute, because it crosses so many functional lines – media, PR, marketing, advertising, creative. Much harder to measure, because it is more than pageviews or Twitter followers.

Up for the challenge? I am, and would love to hear how you are navigating this world.

Filed Under: Blogger relations, Blogging, Marketing, PR, Web Marketing

Smells like Social Media

May 17, 2011 by Susan Getgood

I have some serious topics on deck to share with you, including my thoughts on the state of  “earned media,” but today we have to take a little detour.

Because the press release I received this morning for the “Made for Social Media” attraction fragrance  is just so good bad, in a good way, that I have to share it.

As a friend said in a private email, sometimes the jokes just write themselves.

But I’m not going to tell a bunch of jokes about the product, which apparently contains “a combination of human pheromones that have been clinically proven to increase feelings of arousal, excitement, social warmth and friendliness in both men and women.”  You can do that all on your own with no help from me.

I’m not even going to wonder about why I received the release, having never written about fragrances or pheremones, on any of my blogs.

Those two topics are such low-hanging fruit they are reseeding themselves as  I type this post. And I do write about social media, so I guess I’m fair game on that score.

Nor am I going to name the company, an aggregator of online forums, or delve too deeply into the value proposition of the scent, the subtext of which seems to be that social media types are so desperate, we need special help to attract a mate (and yes, I know that sentence will probably resurface the troll that drops in to insult me about once or twice a year. So be it.)

In the release, the company claims this endeavor will launch an entirely new business model for productizing through its online channels. And here’s where I go “What?”

They are going to sell a fragrance — a product that generally buyers like to smell before they fork over their cash — through forums, user bases that are notoriously defensive about any form of commerce occurring “on the boards?” Really? It seems like a commercial mis-match in the making.

Maybe they are just hopping on the social media bandwagon, figuring that all you need to do is slap a little “social media” on the front of the product and the news will just go viral (option 2).

Not to get too meta on you, but maybe they DID read my blog and know that I tend to comment on absurd things. Maybe their goal is to make us laugh? And they just couldn’t get the release finished in time for April 1? Option 3.

Whether they are serious and just misguided (options 1 and 3) or opportunistic (option 2), it seems like a real long shot to me.

And that’s what I want YOU to think about when you are percolating your really awesome breakthrough social media idea that is so groundbreaking it just has to go viral RIGHT AWAY.

Just because you call it social, doesn’t mean the community will agree.

Use social media to engage your audience in an authentic conversation about mutually interesting topics. Not just as a label to capitalize on a popular trend. It’s a bit like greenwashing, and just as offensive.

Filed Under: Blogging, Marketing

Beating Blog Burnout panel at ASJA 2011 in New York

May 3, 2011 by Susan Getgood

cross posted to Snapshot Chronicles

I was privileged to join author Dr. Irene Levine and former Ladies’ Home Journal editor-in-chief Myrna Blyth on a panel at the American Society for Journalists and Authors conference last Saturday in New York. The topic was how to avoid “blog burnout,” which was a tad ironic since lately I have plenty of things I want to write about on my blogs, just no time to do it.

Two topics that are in the pending file for Marketing Roadmaps this month are some tips for finding WHO to contact at a brand or PR agency if you want to pitch an idea, and some recent thoughts on the topic of  “earned media.” And over on Snapshot Chronicles,I’ve got loads of pictures from recent trips — Mom 2.0 in New Orleans and Gettysburg with the 5th grade field trip. Soon I hope!

In the meantime, I did promise the attendees that I would post my slides, as we had some technical difficulties and I wasn’t able to use them during the panel.

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Filed Under: Blogging

High Tea and High Strategy at Mom 2.0

April 20, 2011 by Susan Getgood

Jackson Square in New Orleans
Image via Wikipedia

Last week, I attended Mom 2.0 in New Orleans, and a wonderful time was had by all.

Except for the flight home Saturday night during which I (and my fellow passengers) experienced the worst turbulence  I have EVER experienced in 30+ years of flying. Pilots and crew of Delta flight 858 from NOLA to LaGuardia, you rock.

At the conclusion of the Nuts and Bolts of Pitching panel, an audience member asked the panelists how bloggers can find the right people at a PR or media agency for their pitch. I’ve got thoughts on the subject, and will post some tips  later this week.

Bonus for you:  If you have my book Professional Blogging For Dummies, there are a few pages on the topic there as well, including some insights from PR pros. If you don’t yet have a copy, right now there is a special 20th Anniversary For Dummies bundle of WordPress For Dummies, 3rd Edition and Professional Blogging For Dummies that is a pretty good deal on Amazon (affiliate link).

Special for the attendees at the session that Stacey Ferguson and I led, High Tea & High Strategy: PDF of our slides. And our thanks for joining us Saturday afternoon when there were so many tourism-oriented options to choose from.

 

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Filed Under: Blogging Tagged With: Mom 2.0

Who owns social media (redux)

March 6, 2011 by Susan Getgood

Photo from Flickr user toffehoff. Used under a Creative Commons license.

When I wrote about who owns social media last May, I couldn’t believe THEN that we were still asking this question. I’m both surprised (and yet not) a year later that we are *still* asking. As though there were a simple, and only one, right answer, and if we ask enough, eventually we’ll get whatever answer we want to hear.

Um no. Not going to happen. Social media involves people, and people are messy. Social media engagement also depends on our expression of both our individuality and the collective mind. Try to fit that neatly in a demographic box. The mass market still exists, it is just influenced by multiple micro-markets and their denizens.

No simple answer then.

In the column I wrote last year, I concluded that the company and the consumer were the “owners” of the relationship, and ad and PR agencies were facilitators. I’d like to take this a step further and advocate for an integrated marketing approach that I think will ultimately be more successful and productive.

Don’t tell anyone, but good social media marketing is simply good marketing. Just as in the “old days,” you wouldn’t limit yourself to a single tool in the marketing toolkit – advertising, PR, direct response, loyalty programs etc., no matter how successful it was, in the “new days,” you still need to deploy multiple tools. You can’t get seduced by the flavor (or Facebook) of the month and shift all your spend because “that’s what the cool kids are doing.”  You need an integrated approach to reach your consumer, because that’s how she consumes the information she gets. It’s not a different brand before and after we buy, in an ad versus a news article versus a blog post.

People use information from different sources in different ways.  A personal referral – our old friend word-of-mouth – is treated differently than the information conveyed in an advertisement or a magazine article. But we use all the information we collect to make a purchase decision, and we generally require more than one. No matter how much Aunt Sue loves her car, we look for independent reviews and probably consult the brand website.

Our marketing message needs to appropriately be in all the important places a consumer might look for it. Do we spend more of our budget in the most productive places? Absolutely. But smart marketers don’t make the mistake of limiting the plan to a single tactic. It’s marketing suicide. Even infomercial brands like OxiClean have distribution strategies in addition to the commercials, and do not get me started on all the failed high-tech start-ups that thought they could make it on PR buzz alone.

Smart marketers also don’t let functional silos, whether internal departments, outside agencies or a combination of both,  derail the story. Especially now, when customers have such a strong voice and will more easily see if the emperor has no clothes.  It’s not enough to hand out a messaging document and timeline to the various functions and allow them to go forth in their independent silos, with their independent strategies.

This of course brings ownership of strategy back to the brand, which is where it belongs. Agencies advise, and yes, strategize. But the brand owns it.

What does that mean in practice?

Agencies that take an integrated approach to strategy, either by vertical integration or actively seeking to work with in tandem with their counterpart agencies on the brand account, are going to be more attractive to brands than those that take a more silo’d approach. We already see this happening. Some will do it well. Some not so much. I’ll leave you to draw your own conclusions on that score.

Social media expertise will continue to shift in-house. It has to. To navigate the organizational boundaries, foster cross-functional and inter-departmental cooperation at the level required, the person responsible for social media engagement has to have the internal knowledge and ties that only a full-time, bottom-line driven employee can. And once social media moves in-house it will have multiple flavors. The best description of what this may turn out to look like is from Jeremiah Owyang of the Altimeter Group in his piece on the two career paths of the corporate social strategist.

Warning: This integration will not be an easy road. It requires that everyone check their egos (and worries about budget) at the door. This is not easy if you run the PR agency and are worried about the ad agency getting your budget or vice versa. And within the organization, this social media “thing” is still considered a bit “squishy.” Internal champions have to navigate many hurdles, often including not having the budget for social media, just the mandate.

But I just don’t see any other way. The consumer views a product as a whole. We want a consistent experience across our interactions with the brand, whether it be functions (customer service, sales, finance) or marketing (ads, PR, coupons, sampling etc. ). And we expect to have those interactions across multiple channels – mass and micro media, new media and old.

Consumers see us as one “thing.” It’s about time we did as well.

What are you going to do to break down a silo or foster cross functional cooperation in your organization?

__

More reading:

  • Which Department Owns Social Media?
  • Who Owns Social Media? The best approach is to create a small team of people to provide guidance
  • Who owns social media? Again.

 

Filed Under: Blogging, Marketing, PR, Social media

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