Marketing Roadmaps

BlogHer

Defying Gravity: Women Bloggers

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"I’m through accepting limits

‘cuz someone says they’re so

Some things I cannot change

But till I try I’ll never know"

– Defying Gravity, from Wicked

Last night, my husband and I saw Wicked at Boston’s Opera House. The play (and the book it is based on) are wonderful, but the theme that really resonated for me was the friendship between the Wicked Witch and Glinda.

This is a busy week, so the blog will be pretty quiet. But tonight, I want to tell you about some "wicked" women bloggers who I truly value. In no particular order:

Toby Bloomberg, Diva Marketing. Toby was one of the first bloggers to welcome me into the blogosphere, and I continue to value her business and marketing blog perspective.

Yvonne DiVita, Lip-sticking. Yvonne is a pioneer in the field of marketing to women online. She is also one of the most delightful and genuine people I have ever met.

Toby,Yvonne and I will be facilitating a business blogging "unpanel" at BlogHer this July. Come and share your blog marketing experiences.

Elisa Camahort. I met Elisa when I submitted a speaking proposal for the first BlogHer conference last year. I was, and still am, totally impressed what she and her BlogHer partners Lisa Stone and Jory Des Jardins have achieved with the BlogHer conference.

Kami Huyse. I virtually met Kami (and Andrea Weckerle) as a result of a notorious PR character blog. Kami is passionate about the practice of public relations, and her blog is full of information that helps us all be better communicators and professionals.

Andrea Weckerle. Andrea is one of the "quiet ones." You know, the folks who you think/know are totally serious and then they surprise you with another side of their personality. I’m still laughing at some of the content she and Bill Green came up with when they subbed for Scott Baradell at the Media Orchard. Andrea cares, and she uses her blog to make a difference.

Elizabeth Albrycht. Elizabeth is a fellow Corante blogger. Her background is strong and rich in PR practice, but currently she is working toward her Masters. As a result, her blog tends to have a more intellectual/theoretical bent. And we all benefit from her perspective. Down in the dog eat dog trenches, it is nice to spend a few moments every now and then on why.

Mary Schmidt. There are no words sufficient to describe Mary. Seriously. Mary is also a Corante blogger, and her perspective on marketing (and particularly customer service) is spot on. Even if you are already reading tons of marketing blogs. Frank. Honest. On your side. Friday Martinis. That is Mary. I’m glad she’s on my side.

In fact, I am glad that all of these wicked, wonderful women bloggers are on my side, and am glad to call them friends. As my regular readers know, the label "friend" means a lot to me.

"Who can say if I’ve been changed for the better?

I do believe I have been changed for the better

And because I knew you…

Because I knew you…

Because I knew you… I have been changed for good."

– For Good, from Wicked

PS: There are a lot of great male bloggers on my reading list too. But tonight it is all about the wicked women bloggers. Take no offense!

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BlogHer 06 Room of Your Own Update

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Our proposal for a Business Case Studies Room of Your Own at BlogHer 06 made the cut. Toby Bloomberg, Yvonne DiVita and I will be leading a "rap session" about business blogging on Saturday July 29 from 1:30-3:00pm.

 As I’ve written here before, this is an "unpanel" (borrowing the un-nomenclature from Dave Winer’s unconference).

We’ll kick off the conversation, but the underlying concept is that everyone in the room is the panel. Our goal is both to learn from each other in the room and produce a business blogging tips set so that others can benefit from our collective wisdom (and mistakes!)

I’m really looking forward to the session. I already know that two of my favorite marketing bloggers will be in the room with me. There’s no artificial dividing line between the panel and the audience — no somebodies here, we’re all nobodies, and everybody has an equal voice. And we have the goal of a specific work product from the session, the tips. We won’t just be talking to hear our own voices, we’ll be focused, working toward delivering something of value.

On the subject of conferences, and the oft-heard complaint that it’s always the same speakers saying the same things,  you won’t find that at BlogHer. BlogHer deliberately seeks out new voices. The sessions will definitely not be the same old same old.

And, oh yeah, you will find a higher percentage of women speakers than you’ve probably experienced since Girl Scouts 🙂

Hope to see you there.

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The Week in Review: March 6-10

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A new (and very interesting) client has just come on board,  I had deadlines for some other projects, and I had to take a quick trip mid-week. Time has been tight, so blogging has been light.

So this post is going to be the week in review —  comments on the things I probably would have blogged in more depth had I more time.

Of course, the top PR blogging news of the week was the Edelman-Wal-Mart blogger relations story, starting with the New York Times article on March 7th, and continuing on with commentary from just about every PR/Marketing blogger on the planet. Except me of course. I was at a client 🙂 Check out the great round-ups of the commentary written by  Constantin Basturea and Tom Murphy. And don’t miss Richard Edelman’s post. For more coverage, here are the google and technorati searches on "Edelman Wal-Mart"

My .02 — this really does look like a simple effort at blogger relations, perhaps not the best execution, but not intentionally sinister.  In fact, I think Wal-Mart would be foolish to not engage in grassroots blogger relations, given how well organized its critics in the blogosphere are.

Here’s my take-away from this tempest in a teapot:

First, we have to be fair in our criticisms. Part (but not all) of the outrage about the Wal-Mart outreach was outrage about Wal-Mart in general. You have to put both your friends and your enemies to the same test. If something would be okay if your buddy did it, but it is bad if the evil empire does it,  you are not being fair. This is not dis-similar from what happened in the initial outrage more than a year ago about character blogs. GourmetStation and others were being lambasted for having characters as the blog authors. I pointed out a certain inconsistency using the example of Spencer F. Katt, the PC Week/eWeek mascot for 20-plus years who has both a column and yes, a blog. Somehow, a character everybody knew and liked was okay. It was only the new ones that were bad blogging practice 🙂  Wrong. Be consistent in BOTH your flames and your kudos.

Second, as PR practitioners start reaching out to blogs… as they should, and as most of us have preached, dare I say ad nauseaum, we have to expect mistakes. Given the ongoing commentary on PR blogs about the general quality of much PR practice, we shouldn’t be surprised if some PR agency efforts at blogger relations are better than others. I have no particular opinion about Edelman’s blogger outreach program. Time will tell whether it was good, bad or something in between. I am certain however, that no blogger outreach program will be (or should be) successful without complete transparency. You MUST be completely honest about your role and your vested interests. And not surprised if your entire campaign is published on a blog somewhere.

Again, a comparison. When I started to get a great deal of media exposure as spokesperson for Cyber Patrol in the late 90s, I was very careful to make sure that my public statements passed the ultimate test: would I be embarassed if this were on the front page of the NY Times? Different times, same general principal. Ain’t no such thing as "off the record."

Moving on, conferences. Without a doubt, the model of conferences where the panel is presumed to be the "experts" and the audience the "students" is outmoded. In tech and in marketing, the two arenas where I have spent most of my professional career, the audience often knows as much, or more, than the panelists. I’ve written about this here a bit, and it was one of the inspirations for the Room of Your Own proposal for Business Blogging currently under consideration for BlogHer 06. Our idea is that the panelists are there to kick off the discussion, but in fact the entire audience is the panel, and an active part in building our takeaway "best practices" for business bloggers.

This week,  some smart bloggers asked some great questions about the "conference issue:"

And if you haven’t figured it out yet, Elisa Camahort brings it home: BlogHer is the conference that takes a truly different approach. See you there in July.

In the category of smart business advice:

  • PR Squared has a series of three posts of "bad advice" about customer references which of course are excellent advice for PR and MarCom pros. Here they are:  one, two, three
  • Converstations gives some great advice on how to best write your posts in A Blog Posting Mantra.
  • And Jill Konrath has some great advice on thinking like your customer.

In the news:

And finally, if you stuck this post out this long, you deserve some fun. Don’t miss this clip on trendspotting from the Daily Show. Thanks to Small Business Trends for the link.

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BlogHer: More about the Room of Your Own Proposal

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Elisa Camahort has posted the candidates for the Room of Your Own slots at BlogHer this July so I thought I’d give a little more detail about the Business Blogging session I’ve proposed.

We’ve all gone to conferences where much of the audience is just as qualified (sadly sometimes more) as the panel of experts. But very little time is actually given for interaction between the panel and the audience. Usually, there is time for one or two questions, and that’s it. Not very satisfying for anyone really, but especially the audience — at least the panelists get the professional recognition for being on the panel.

The other problem (one that is handsomely addressed by BlogHer) is that all the conferences start to blend together — the same speakers seem to hop from one to the next, presenting pretty much the same material. Interesting the first time perhaps, but not so much the 2d, 3d, 4th time you attend a conference with the same players. And the same topics. Not really worth attending the sessions when you could save the airfare and read the same material on their blog or in their book.

Now, sessions aren’t the only reason for attending conferences — networking is a big part of why we go as well. For my part though, I really need to find value in both the conference program and the networking opportunities. It’s too expensive, both in hard cost and time away from billable work, to attend otherwise.

Hence the idea for a business blogging session that makes the audience members part of the panel. The focus is on "what worked, what didn’t" in your blog projects. What would you do again? What will you NEVER do again? We’ll learn from each other’s experiences to collectively build a set of blogging best practices.

A few folks will be identified in advance to kick off our discussion, however, the only difference between them and the rest of the people in the room is that they will have PROMISED to have something to share. Everyone in the room will have an equal chance to participate.

And that is the key word: Participate. We won’t have presentations or speeches. To the extent we can, we’ll post brief descriptions of the blogs that people want to discuss on the BlogHer site in advance so we don’t have to spend a lot of time bringing everyone up to speed on what a blog was all about. That way, we can focus on the discussion, not a ton of exposition.

I think this will be a lot of fun and look forward to reading your comments, either here or at the BlogHer site.

Blogher takeaway: Blogs need a Code of Ethics

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One of the sessions I attended at Blogher was a birds of a feather discussion of citizen journalism. As I sat there, listening to all the various points of view on whether bloggers are journalists (and full disclosure, I believe the answer is sometimes but not always, some but not all), I had one of those “aha” moments.

One of the things that distinguishes professional journalists from bloggers – “citizen reporters” – is the journalism code of ethics. For an example, check out the LA Times code of ethics (pdf).  Bloggers typically don’t have a published code of ethics on their blogs.

When I started this post, I expected to find that professional journalists and other communications professionals would have something like a code of ethics on their blogs. But for the most part, you won’t find an explicit code of ethics on a typical weblog, no matter who writes it….

Yet, it occurs to me that such a code of ethics on a blog would go a very long way to establishing the sort of credibility that bloggers need and crave.

Now, thinking back to the spring, I recall some discussion that we try to establish a blogging code of ethics. A single code of ethics to which all subscribe. Nice idea, but it isn’t going to fly. We don’t live in a utopia or a single worldwide dictatorship. We won’t ever be able to reach that level of agreement among ALL bloggers. And such centrality is in direct opposition to the spirit of the Internet and blogging —  a decentralized place that smashes barriers to participation.

But an individual code of ethics on a blog… A description of the blogger’s values and the “rules” by which she writes her blog… That would be a VERY good thing for all blogs.

Yet, I really haven’t seen too many codes of ethics published on blogs – even on the blogs of people who are deep into the discussion of citizen journalism.

Here are a few “code of ethics”–like things I’ve found (and this list is by no means exhaustive – please send me any other examples you find!):

In his about page, Steve Rubel of Micropersuasion offers the following disclosure:

Disclosure:
I work for CooperKatz & Company. Everything here, though, is my own personal opinion and is not read or approved before it is posted. Occasionally, since this is a personal blog, my company and its clients will be referenced. However, these postings are in no way any part of any PR program nor an attempt to influence reader opinions. Currently, I am working with the following organizations: The Association of National Advertisers, simplehuman, Vespa, the Kauffman Foundation, NYU and Topix.net.

Jeremy Pepper offers a Comments Policy on his main blog page:

This is not a public forum, this is My Blog.

This is very much my personal place. Please act as if you were a guest in my home, and I will treat you as one.

Opposing views are welcomed.
I will, however, delete your comment if you descend into personal attacks, excessive profanity, mouth-foaming hatred, or other such immature behavior that I deem unacceptable in my home.

Please craft your contribution accordingly.

Jay Rosen, PressThink has a pretty extensive Q&A on his blog which functions to some degree like a code of ethics, but it isn’t labeled as such.

The closest things I’ve found to an explicit code of ethics:

The Citizen Journalist pledge at Bayosphere, the new venture of journalist Dan Gillmor:

Citizen Journalist Pledge
By submitting this form, I agree to be accurate, complete, fair and transparent in my postings on Bayosphere. My work will be my own, created by me and/or in collaboration with others. I will operate with integrity.
I work in the community interest.
As a citizen journalist, I report and produce news explaining the facts as fairly, thoroughly, accurately and openly as I can.
* Fair: I’m always listening to and taking account of other viewpoints;
* Thorough: I learn as much as I can in the time I have, and point to original sources when possible;
* Accurate: I get it right, checking my facts, correcting errors promptly and incorporating new information I learn from the community;
* Open: I explain my biases and conflicts, where appropriate.
I may also provide reviews (such as a critique of a movie or book) and commentary with a point of view based on facts, but I will have no significant financial or otherwise direct connection (membership, affiliation, close relationship, etc.) with an interested party.
If I do have such connections, I’ll disclose them prominently, and my work may be labeled and/or categorized appropriately.
I agree, as an active member of this community, to help uphold the integrity of this pledge by challenging and reporting inappropriate postings or abuse.

And Hill & Knowlton, the PR agency, has an explicit code of practice on its blogging community :

* I will acknowledge and correct mistakes promptly
* I will preserve the original post, using notations to show where I have made changes
* I will never delete a post
* I will not delete comments unless they are spam or off-topic
* I will disclose conflicts of interest (including client relationships) where I am able to do so
* I will not publish anything that breaches my existing employment contract
* I will distinguish between factual information/commentary and advertising
* I will never publish information I know to be inaccurate
* I will disagree with other opinions respectfully
* I will link to online references and original source materials directly
* I will strive for high quality with every post – including basic spellchecking
* I will write deliberately and with accuracy
* I will reply to emails and comments when appropriate, and do so promptly
* I will restrict my posting to professional topics
* I will write on a regular basis, at least once each week

Well, here’s my code of ethics for Marketing Roadmaps:

Marketing Roadmaps is my opinion, based on my experience.  Your mileage may vary. I will be respectful of my readers’ views, and expect the same courtesy.

  • When I have an opinion, I will be completely clear about it. You won’t have to guess.
  • I won’t delete posts unless the content proves to be completely off base, in which case I will leave a placeholder that explains what happened so search engines won’t perpetuate any mistakes I have made. Typically I will annotate the original post with new material rather than delete the post.
  • I will not blog information learned offline or in private conversations unless I am absolutely certain that it is public information or I have obtained permission from the person who shared the information. When in doubt I will err on the side of caution.
  • I will not delete comments unless they are spam or off-topic. Ditto trackbacks.
  • I will link and trackback to other blogs appropriately, and always endeavor  to add to the conversation.
  • I will say thank you, replying to emails and comments promptly and pleasantly, even when I disagree with you.
  • I will be honest about my clients and relationships so my readers will understand my loyalties.

This code of ethics will be posted on my About page.

Where’s yours?