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Media

What’s so wrong about “audience?” – another social media press release flap

January 21, 2007 by Susan Getgood

Big blog kerfuffle over the social media press release.

Short story: Panel to discuss in San Francisco last week, including Shel Holtz and Chris Heuer. Stowe Boyd attends, writes critical post. Robert Scoble chimes in against press release. Lots of people comment.

As readers here know, I don’t have any problem with press releases, old or new format, as long as the PR people do the real job of crafting well written and  newsworthy announcements without BS. The press release and other materials created for announcements are just the documentation of the story. They aren’t the story.

However, I do want to comment on one aspect of the linguistic nit-picking that has crept into this disagreement, and that is the word "audience." Just exactly what is so wrong about talking about the audience?

When we tell a story, whether to a friend, a colleague, a journalist or a neighbor, in person or on a blog, to one person or many, we should always think about them. What are they interested in, how will this story be more compelling to them, how can I make this a better story for the person/people who are listening, what parts of the story will make them want to participate, pass it on, and so on. 

And guess what! Not all people are interested in all stories. Everyone doesn’t participate in every conversation, online or off. It helps us tell a better story when we think about the people who are most interested in it, and tell it for them. Telling it for them is what makes them want to chime in.

So, I suppose we could advise people to frame their stories, their blogs, their outreach to best reach "the people who are most interested in it." Or we could just get over ourselves and understand that "the people who are most interested in a story" are the audience for the story.  Doesn’t mean they are passive.  Doesn’t mean they don’t participate. Doesn’t mean we are simply talking to or at them, not with them. Doesn’t mean we aren’t part of our own audience — we are.

Just means they are the ones who care.

Tags: social media press release, PR, public relations

Filed Under: Blogging, Media, PR

Syndicate Wed. Afternoon: Building a Business Case for Podcasting

May 20, 2006 by Susan Getgood

Building a Business Case for Podcasting. Eric Schwartzman, moderator. Panel: Heather Green, BusinessWeek, Mikel Ellcessor, WNYC, and Jeff Burkett, Washingtonpost.com.

Podcasting: "Makes sense. Do we do it now or in 6 months?"

Schwartzman’s opening remarks are on his blog.

This panel did a great job covering how clued-in big media companies can integrate podcasting (and blogs) into their mix.

Mike Ellcessor from WNYC covered how his station saw podcasting as a response to the increasing fragmentation of radio. They initially viewed as podcasting as an experiment. They had a number of programs that they thought might reach beyond the usual geographic WNYC audience; in particular, On the Media, nationally syndicated by NPR, is produced by WNYC.  They also podcast segments from some of their daily talk shows. Primary goal was to increase their 1:1 relationships with their audience, which makes sense for viewer-supported television 🙂

Jeff Burkett manages the online properties for the Washington Post, Newsweek and Slate. His group builds online vehicles that must meet the needs of both the edit and advertising sides of the business, so figuring out how to do advertising within the podcast was one of the objectives.  He commented that he is in the mass media (versus long tail) so a different set of economics applies.

[Comment:  In fact, all three of the panelists here are mass media. They have both different resources and requirements than an entrepreneur or hobbyist considering a podcast as a revenue or brand opportunity or just something fun to do.]

Back to the panel. Burkett says that they just appended traditional radio and tv spots to the pod- and vid- casts, a solution that he hopes to replace with something more tailored to the new media as time goes on.

Heather Green from BusinessWeek,one of the co-authors of the well-known May 05 BW cover story on blogging,  then talked about her involvement with blogs and podcasting. Since she is on the editorial side of the book, her perspective was slightly different from the previous two speakers. . The economics, at least vis her own podcast,  aren’t  her main interest [Comment: although it might be the publisher’s 🙂 ] For her, podcasting is an experiment; "you have to try it." She considers podcasting a disruptive technology that changes the landscape whether or not it has a business model.

Schwartzman asked the panelists how they built the business case for podcasting.

Ellcessor said they knew there was interest outside the NY area for their radio programming. Podcasting was cheap and easy for them. They also kept it in an experimental context, which let it succeed without high expectations.

Burkett related much the same thing — podcasting was considered an experiment.

Green didn’t have to build a business case. She talked about how she viewed the three publishing vehicles she has available for her content: her blog, her podcast and the print publication. She mostly uses the blog for random stuff that doesn’t fit into the print story and to report on interesting  "meet and greets" that don’t fit into any current projects. On the podcast, she interviews interesting people, including past interview subjects. One dilemma: how much does she hold back for a story, how much does she put out there.

The entire panel talked a bit about the valuation of podcast advertising.  Prevalent models,  CPM and sponsorship. Green said she thought podcasts will be sold as part of a package of multiple media. This makes sense to me. She also commented that very few people are going to make any money at podcasting. My opinion: I think it will depend on how you define "make money." If we define it as purely ad-supported, she’s probably right. If we look at podcasting as part of a larger package (or brand), I think it can substantially contribute to revenue. Just hard to measure.

Questions from the audience.

Sam Whitmore asked if they knew what percentage of audience listened on an iPod or MP3 player versus a computer? No one did, but there was a lively exchange about the value of knowing how the audience is listening. The iPod listener is potentially more valuable than the multi-tasking PC listener.

Someone asked WNYC, how do they prevent podcasting from damaging their fundraising efforts. The answer was pretty much, we can’t completely, but we went into it with our eyes wide-open, and try to live by the creed, "first do no harm."

What’s the ideal length? No answer to this one, not even from these experts. The WNYC podcasts are created from radio inventory; On the Media is its normal 59 minutes and the talk show segments range from 20-40 minutes.

For Burkett (WaPost)  it depends on what the podcast is about. For example, he hates that Onion Radio News is only 30 seconds, feels it should be 5 minutes.

What instincts do you have about the listener, common traits? Mike: time pressed; Jeff: agreed time pressed, therefore harder to reach on radio and TV; Heather: classic early adopter, highly educated, high income/net worth, more women than we thought.

Finally, can the little podcaster compete with mainstream media? Panel thinks yes. Mike: talent will prevail, as long as you master the basics, offer a certain level of sound quality. Jeff: it is all about people and their passions.

The last question was an off-topic question for Heather Green related to a recent article "Is it 1998 again?"

Tags: Syndicate, Corante, podcasting, business case

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Filed Under: Blogging, Media, Podcasting, RSS

It’s Springtime, Must be Showtime

May 10, 2006 by Susan Getgood

It’s a rite of passage — that moment when you realize that the bulk of industry conferences and trade shows are scheduled in the Spring and early Autumn. Not all, mind you. There are trade shows going on all year long in the USA. But the concentration in May June September and October, at least in the US, is amazing. You could literally go from conference to conference, just returning home to get clean shirts and underwear. I suppose some people do…. At least I hope they are getting clean undies….

Anyway, here are a few conferences and events coming up over the next few months that marketing and PR folk should check out.

Next week in NYC, Syndicate (May 16-17). Everything you always wanted to know about syndication. I will be live-blogging the conference for Corante. Posts will appear here and on the Corante Marketing Hub for sure, maybe some other places too. PubSub is aggregating the blogs from speakers, sponsors and attendees.

Next month:

NYC, June 8-9, the 2006 Innovative Marketing Conference, sponsored by Corante and the Center on Global Brand Leadership of Columbia Business School. It is a two-day event. The first day is a "CMO Summit" for CMOs and VPs of Marketing. The second day is a "Marketer’s Forum"  open to the public. I’m not attending this one, as I have a conflict, but the speaker list is fantastic, so I urge you to check it out. Somewhere in my pile of email is a note that my readers can get a discount, so if anyone is interested, drop me a note and I’ll dig it out.

Interested in bank marketing? I certainly am, thanks to my client who sells CRM systems for banks! The Boston Chapter of the AMA is getting an exclusive first look at TD Banknorth’s new marketing campaign from Tom Dyck, TD Banknorth EVP and Director of Marketing. The presentation will be held Friday June 9 from 11 am – 1:30 pm at Banners Restaurant at the TD Banknorth Garden in Boston. Plus we get a special behind-the-scenes tour of the Garden, including areas not usually accessible to the public.

July:

San Jose, CA July 28-29. BlogHer. Day One is sold out, but last I heard, there was still space at the cocktail party and  for Day Two. Come be part of the Business Blogging unpanel on Day Two that I am doing with Yvonne DiVita and Toby Bloomberg. We want you to come share your stories!! The whole concept of the unpanel is that everyone participates and together we build a collective deliverable. In this case, we’ll call it best practices for business blogging. More background on the unpanel in this post. And more to come late May, early June.

Disclosures: I am a member of the Corante Marketing Hub and the Boston Chapter of the AMA, and a speaker at (and longtime fan of) BlogHer.

Tags: BlogHer, RSS, Syndicate, AMA Boston, business blogging, bank marketing, Corante,  trade shows

Filed Under: Blogging, BlogHer, Business Management, Marketing, Media, Podcasting, PR, RSS, Web Marketing Tagged With: BlogHer06

THIS is real satire – Colbert at the White House Correspondents Dinner

May 1, 2006 by Susan Getgood

Take note, would-be satirists, THIS is how it’s done.

Stephen Colbert’s bit at  Saturday’s White House Correspondents’ Dinner (tip of the hat to Peter Caputa at PC4media, first place I saw it)

Other links of interest: Editor & Publisher’s report on the event; a number of threads on Atrios -start here.

See it on YouTube.

UPDATE 5pm: Two interesting posts by Peter Daou and Chris Durang on The Huffington Report about the major media essentially ignoring the Colbert perfomance, and focusing instead on Bush’s appearance at this event. I originally posted this item in awe at Colbert’s masterful performance. Funny, disconcerting, uncomfortable, courageous.

But given the way the coverage has played out, I think it will have far more long term impact than perhaps even he realized as he wrote his material.

As Durang points out, before C-SPAN and blogs, many of us (myself included) wouldn’t even KNOW about Colbert’s performance.  How important are blogs? What HAS happened to mainstream media? For a great essay on this, check out Lap Dogs of the Press by Helen Thomas in the March 27 06 issue of The Nation. Not surprising that she had a supporting role in the Colbert video.

I’ll be coming back to this.

Tags: Stephen Colbert, White House Correspondent’s Dinner

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Filed Under: Humour, Media, Politics/Policy

Cleaning out my Bloglines Closet

April 12, 2006 by Susan Getgood

I read a lot of feeds, on a variety of subjects, and take advantage of bloglines "keep new" to save things to look at/blog later. When I’m busy, the "blog closet" gets pretty full, and quite often, many of the things I’ve saved for later are over and done with.

But some things are timeless.

  • Like this 1975 live interview with members of Monty Python. (via Boing Boing) Check out the hair!
  • And this short historical analysis: The Founders Never Imagined a Bush Administration (via Talking Points Memo)

Others worthwhile.

  • The wonderful Yvonne DeVita is going to jail… for the Muscular Dystrophy Association. You can help her make her bail, or check out her blog  for some other suggestions on how you can help.

And of course, some things, you just know I am going to comment on.

Like character blogs.  At Beyond Madison Avenue today, Mack Collier writes that character blogs would be a good solution to carry on cancelled TV shows. You betcha. Just take a look at the sheer volume of fan fiction on the Internet.  I would still pay for a Whedon-produced character blog featuring the characters from the Buffy/Angel-verses.

Great advice from the Copyblogger. Writing about this week’s NY Times article "This Boring Headline Is Written For Google," which discussed the ramifactions of search engine optimization on the news business, he reminds us: "Write for people, people." Amen. We don’t need fancy footwork (or cute headlines) as much as we need clear, concise writing. A little time spent there can save a boatload of hassle, not to mention cost.

Bonus links

Two from Neville Hobson: a European business blogging survey and some info on search behavior

Tags: monty python, character blog, seo, search engine optimization, MDA

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Filed Under: Blogging, Charity, Fake/Fictional Blogs, Humour, Media, Politics/Policy

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